As a Data Migration Specialist you will play a key role in transferring customer data from legacy systems and spreadsheets into structured and usable datasets within our platform. This is a customer-facing role that requires technical proficiency, a keen eye for detail, and strong communication skills. You will work closely with onboarding, support, product, and engineering teams to ensure clean, timely, and accurate data migrations for new customers.
Duties and Responsibilities
- Review customer data (CSVs, spreadsheets, software databases) to assess structure, quality, and completeness
- Map legacy data fields to our platform’s schema using internal tools, AI tools (such as ChatGPT), or custom scripts
- Transform, clean, and normalize customer data for migration into the platform
- Execute and validate data imports in customer environments to ensure accuracy and completeness
- Identify and troubleshoot errors throughout the migration process
- Manually enter data where automation is not feasible
- Become a product expert capable of setting up configurations on behalf of customers
- Coordinate with onboarding specialists and customers to collect requirements and resolve data issues
- Communicate migration status, clarify data concerns, and ensure customers understand field-level discrepancies
- Collaborate with product and engineering teams to report bugs and suggest tooling improvements
- Document migration processes and maintain internal guides to ensure consistency and scalability
