Senior Creative & Marketing Operations Manager (Hybrid)

Hi, Future Homie!

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

 📍Your Impact Starts Here

We’re looking for a Senior Creative & Marketing Operations Manager to be the operational backbone of our in-house creative and marketing teams. You’ll own the end-to-end workflow for creative and marketing projects, helping our team scale world-class creative that’s rooted in real small business stories.

You’ll work closely with our Creative Director to align on resourcing and creative talent, helping select, onboard, and manage freelancers to ensure the right fit for every project. You’ll also partner with our CMO to drive operational excellence, streamline communication, and build better systems for collaboration, visibility, and accountability.

These are the key ways you’ll contribute and create impact in this role:

Creative Leadership

• Support all creative production across formats and channels: photo, video, animation, experiential, digital, print, and retail.

• Manage our hybrid studio model (in-house and freelance) that can scale content efficiently while maintaining creative integrity.

• Partner closely with Creative, Brand, and Growth teams to translate concepts into high-quality, on-brief, on-time deliverables.

Marketing Operations & Process Excellence

• Partner with channel and functional leads to prioritize initiatives, and manage timelines & deadlines.

• Maintain visibility into all projects, timelines, and budgets, identifying risks, removing blockers, and facilitating clear communication.

• Build and evolve the content management system and asset repository for easy access, compliance, and brand consistency.

Team Leadership & Collaboration

• Partner with the CMO and Marketing Leads to align creative and operational priorities.

• Lead and empower a high-performing team of contractors and cross-functional partners.

• Cultivate a culture of accountability, transparency, and curiosity where creative excellence meets operational clarity.

• Constantly seek new tools, technologies, and processes to improve team efficiency and collaboration.

Automation & AI Efficiencies

• Identify and implement AI-powered tools to streamline creative workflows, such as project tracking, asset tagging, version control, and reporting.

• Develop AI-assisted production templates and processes (e.g., automated briefs, feedback summaries, or content scheduling) to free up creative time for strategy and storytelling.

• Develop & lead new AI solutions that improve speed and quality without losing the human touch behind our brand.

🚀 The Foundation for Success - These are the experiences and strengths that will set you up for success in this role:

• 6–8 years of experience in creative or marketing operations, including at least 2–3 years working in-house.

• Proven track record in building systems, solving problems, and empowering others to do their best work

• Experienced at managing fast-paced creative projects with a range of deliverables.

• Deep understanding of the creative process and how to support designers, copywriters, and marketers to do their best work.

• Excellent organizational, communication, and time-management skills.

• Familiarity with tools like Asana, Figma, Google Suite, etc.

• Deep passion for supporting small businesses and helping our customers succeed—treating their stories and challenges as the heart of our brand.

🤝 The Homie Way - These principles guide everything we do—from how we work and make decisions to how we show up for each other.

• 💡 Be Customer Obsessed – Solve problems with empathy and creativity.

• ⚡ Move Fast, Learn Fast – Experiment, take action, and grow every day.

• 🎯 Own Your Impact – Think big, focus on what matters, and make decisions you stand behind.

• 🏆 Master Your Craft – Excellence fuels impact—show up, step up, and make your mark.

• 🏅 Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.

What We Offer (United States)

• 💰 Ownership & Financial Security: Stock options + 401(k) with 4% match

• 🏥 Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options

• ⏰ Flexible Time: Unlimited PTO (salaried) + company holidays

• 👶 Family Support: Up to 12 weeks of paid parental leave (after 6 months of service)

• 🛡️ Protection Plans: Life insurance + short/long-term disability coverage

• 🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly

• 🍽️ Workspace Perks: Meals provided, commuter benefits, team offsites, and Customer Days

• 💼 Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Tuesdays and Wednesdays are our required in-office days—a time to move faster as a team, build deeper connections, make better decisions, and build together.

What We Offer (Canada)

• 💰 Ownership & Savings: Stock options + TFSA/RRSP with 4% company match

• 🏥 Health & Wellness: Comprehensive medical, dental, and vision for you and your dependents

• ⏰ Time Flexibility: Flex time off + company holidays + designated focus periods

• 👶 Family Support: Maternity/Parental Leave EI top-up support offered (after 6 months of service)

• 🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly

• 🛡️ Protection Plans: Life insurance + short/long-term disability coverage

• 🍽️ Workspace Perks: Meals provided, team offsites, and Customer Days

• 💼 Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Tuesdays and Wednesdays are our required in-office days—a time to move faster as a team, build deeper connections, make better decisions, and build together.

What to Expect During the Interview Process

• Meet the Talent Acquisition team, Rachel U.

• Meet the Hiring Manager, Katie D.

• Case study + Meet Cross-Functional partners

• "The Homie Way" Behavioral Interview

• References + Offer Stage

• Welcome to the team, Homie 🎉
  

💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply! 

Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

👋 Hey, We’re Homebase

Unstoppable teams start here.

Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 100,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2.5+ million workers—and we’re just getting started.

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.