Senior Product Manager - Scale

Little more about the team:

Scale is a newly established team at Honeycomb which owns the unique and challenging aspects of building horizontal capabilities for a SaaS application in the enterprise space. This team considers the developer experience at scale — what’s important to the individual, to the team, to teams of teams -- wrestling with problems like maintaining a democratization of observability data while also providing access controls modern enterprises require and helping organizations understand their usage and consumption patterns so they can better run their businesses.

What you’ll do in the role:

• You’ll own driving the work and outcomes on core product features in support of our largest enterprise customers, including everything from the setup process for new users and teams to growing accounts with tools to scale the management of users, teams and resources.
• You’ll solve problems around automated lifecycle management, APIs at scale, IAC, and the needs particular to “big teams” as they grow with Honeycomb.
• You’ll collaborate closely with engineering and design in a triad-based working model.
• You’ll build relationships and facilitate impactful technical conversations across the company, including partnering with Marketing, Sales, and Customer Success.
• You’ll naturally gravitate toward empathetically understanding users, what pains them and pleases them, and you’ll be relentless in advocating for their best interests in the product.
• You’ll be taking directional guidance from key stakeholders and using it as the basis for chartering your own product discovery adventures.
• You have an aspiration to synthesize and distill signal to create focus. You will not be easily distracted by streams of information incoming from many directions.
• You’ll contribute to a community of practice with your fellow Product Managers, fostering a culture of cohesion and knowledge-sharing.

What you’ll bring to the role:

• You’re endlessly curious - a proactive problem solver. You seek data to inform your decision-making and allow that to inform how you prioritize work. You never stop asking questions and you seek answers from your customers, your colleagues and your own research.
• You’re a thoughtful communicator and product leader. We see clear and regular communication (including a willingness to give and receive feedback) as a fundamental skill, not just a nice to have — and we hope you do too. This role sits at the intersection of several teams and our users, making communication especially important.
• You are equally at home setting a vision and identifying small pieces of value that can be delivered iteratively and quickly. You enjoy shepherding product work through its entire lifecycle, from early prototype to GA.
• You find ambiguity inspiring and are driven to navigate your way through it to a place of clarity. You value making space for learning before pushing toward a solution.
• You’re comfortable or interested in technically complex spaces, whether it’s a background being a developer yourself or a history working on technical SaaS products. A strong preference to have experience working in or as a user of tracing, metrics, monitoring, or analytics software.
• You’re excited to build the next generation of observability technology!