At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let’s talk about you.
As a Data and Technical Architect for Salesforce Data Cloud at Horizontal Digital, you will be a demonstrated leader in technical and data architecture aspects of customer and partner engagements that lead to the successful delivery of Data Cloud Projects. In this key leadership role, you will play the critical role for setting customers up for success by prescriptively helping to shape and then lead the project teams within the Salesforce Data Cloud space. You will collaborate with stakeholders to define technical vision, drive solution and data architecture, and ensure seamless integration of Salesforce Data Cloud with enterprise systems, aligning technology solutions with business objectives. This role requires deep technical expertise in data architecture, integration, and advanced data strategies, enabling organizations to unlock the full potential of their customer data.
What you’ll do:
- Facilitate and lead technical discovery workshops to document detailed data architecture, integration requirements, and data ingestion strategies.
- Synthesize complex requirements to create clear and comprehensive technical solution designs and collaborate with technical teams to document and implement them.
- Assess current-state data ecosystems, contact/subscriber management, and identity resolution processes, while defining the future-state architecture and performing gap analysis across data, platform and technology.
- Lead the refinement, design, and configuration of complex data models, ensuring alignment with business processes, scalability, and Salesforce Data Cloud best practices.
- Collaborate with cross-functional data teams to design and implement data integration and migration strategies leveraging ETL tools, APIs, and middleware solutions.
- Guide and oversee the execution of user acceptance testing (UAT), ensuring the delivery of solutions that meet client expectations and quality standards.
- Serve as the primary technical point of contact for client stakeholders, providing enablement training on Salesforce Data Cloud and driving adoption across their teams.
- Advocate for data governance best practices, including data privacy, quality assurance, and regulatory compliance frameworks.
- Collaborate with Sales, Go-to-Market, and professional services teams in pre-sales activities, including scoping, solution estimation, and proposal development.
- Contribute to internal growth by developing thought leadership, building best practices, delivering training, and mentoring teams to scale Data Cloud expertise across the organization.
- Manage multiple engagements simultaneously, ensuring a balance between billable utilization and team leadership objectives.
What you bring:
- 7+ years of client-facing consulting/professional services experience delivering enterprise-grade data solutions.
- 3+ years of experience implementing Salesforce Data Cloud or equivalent Customer Data Platforms (CDPs) (e.g., Adobe AEP, Segment, Tealium, Arm Treasure Data, BlueShift).
- Strong background in data architecture, data modeling, ETL/ELT pipelines, data integration, and API-driven solutions.
- Certifications in Salesforce Data Cloud and a solid understanding of the Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud).
- Experience implementing data governance, data security, and regulatory compliance (e.g., GDPR, CCPA) frameworks.
- Expertise in identity resolution, subscriber management, and harmonizing data across systems to enable a single customer view.
- Demonstrated success in facilitating technical workshops, delivering solution documentation, and leading cross-functional technical teams.
- Strong analytical and problem-solving skills with expertise in agile delivery methodologies and complex solution lifecycles.
- Excellent written and verbal communication skills for engaging with technical and non-technical stakeholders alike.
- Industry experience in one or more of the following: Financial Services, Health and Life Sciences, Manufacturing, Retail, or Hospitality.
- Bachelor’s degree preferred; Master’s degree is a plus.
Who you are:
- You are a data integration strategy and architecture enthusiast with deep expertise in integrating enterprise-scale data solutions.
- You excel at simplifying and leading discussions around complex data challenges, data integration, and technical solutioning for diverse stakeholders.
- You are passionate about leveraging data to transform customer experiences, create unified data ecosystems, and enable actionable insights.
- You thrive in fast-paced, agile environments and demonstrate the flexibility to manage shifting priorities, ambiguity, and multiple client engagements.
- You are recognized as a trusted advisor, known for your strong stakeholder relationships, empathetic communication, and accountability.
- You bring a growth mindset, with a commitment to professional development, mentoring teams, and delivering excellence in every engagement.
- You are optimistic and results-driven, operating with a focus on collaboration, innovation, and successful outcomes for clients.
The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
