Principal Product Manager, Care Services

About the Principal Product Manager, Care Services at Headspace:

We are seeking a highly strategic and experienced Principal Product Manager, Care Services to define and execute the product strategy for our full spectrum of clinical and subclinical telehealth services. This critical role will focus on creating best-in-class mobile application experiences for members accessing care (including coaching, therapy, and psychiatry) and building the essential provider companion tools that ensure high-quality, efficient care delivery. You will be the product leader responsible for connecting the mobile experience—from initial clinical assessment and provider matching—to the seamless functionality of the tools our clinicians use daily. This role requires a unique blend of product management excellence, deep understanding of both consumer mobile UX and internal healthcare workflows, and a commitment to clinical efficacy and compliance. At Headspace, product leaders are expected to model experimentation with purpose, share feedback with care, and a deep commitment to the member journey. This role will require not only executional excellence, but courage, clarity, and curiosity to build what’s next in mental health.

What you will do:

As a Principal Product Manager, Care Services, you will be responsible for a variety of tasks crucial to the success of Headspace's clinical offering. Your day-to-day responsibilities will include:

1. Mobile Member Experience (UX) Ownership:
• Define and own the product roadmap for the member-facing mobile app experience, focusing on key user journeys such as: clinical assessments (intake and outcomes monitoring), provider matching/triage, and session booking/scheduling across coaching, therapy, and psychiatry.
• Optimize the experience to reduce friction in accessing care, increase member engagement with their care plan, and drive adherence to scheduled virtual sessions.
2. Provider Companion Tools:
• Spearhead the strategy and delivery of internal provider companion tools that integrate with the member experience to enable high-quality care.
• Focus on features like secure communication, in-session support, and post-session follow-up tracking to ensure providers have the necessary tools alongside their primary EMR/EHR system.
3. Cross-Platform Delivery:
• Ensure the seamless technical and user-experience handoff between the member's mobile app experience and the provider's tools for virtual session delivery and post-session actions.
4. Clinical Efficacy & Compliance:
• Partner with Clinical Operations, Legal, and Compliance teams to integrate evidence-based practices and ensure all digital experiences meet rigorous standards for HIPAA/privacy compliance, security, and clinical integrity.
5. Integration & Architecture:
• Manage product requirements for integrating the mobile app and provider tools with core backend systems (e.g., scheduling platforms, telehealth video services) to ensure scalability and reliability.
6. Data-Driven Optimization:
• Define and rigorously track key engagement, operational, and clinical metrics (e.g., Assessment Completion Rate, Time-to-First-Session, Provider Tool Usage, Session Adherence) to inform product iteration.

What you will bring:

To excel in this role, you should possess a strong foundation in both digital product management and the complexities of the healthcare delivery system.

Required Skills:

• 7+ years of experience in Product Management, with at least 2+ years focused specifically on digital health, telehealth, or clinical products.
• Proven experience building and optimizing two-sided platforms (serving both consumer/member mobile apps and professional/provider tools).
• Deep functional understanding of clinical or highly regulated workflows (e.g., patient intake, scheduling, documentation).
• Strong knowledge of healthcare regulations, including HIPAA and patient data privacy requirements.
• Exceptional strategic thinking, communication, and influence skills across highly technical, design, and clinical stakeholder groups.

Preferred Skills:

• Prior experience with Electronic Health Records (EHR) systems or defining integration requirements.
• Familiarity with clinical outcomes measures (e.g., PHQ-9, GAD-7) and quality reporting.
• Experience working in a complex, high-growth consumer technology environment.

Location: We are currently hiring this role in San Francisco (hybrid), New York City (remote) and Seattle (remote). Candidates must permanently reside in the US full-time and be based in these cities.

For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model.

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $162,000 - $258,700 + equity + benefits.

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.
Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

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Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice