Strategic Client Success Manager (Fixed-Term Contract)

About the Strategic Client Success Manager (Fixed-Term Contract) at Headspace:

In this role, you will be motivated to transform mental healthcare and to improve the health and happiness of the world by leading our B2B client relationships to bring Headspace’s mental healthcare system as a benefit to employer groups. You’ll own a portfolio of our most complex and high-value clients, act as the senior advisor to stakeholders, and lead cross-functional engagement strategies to drive retention and value realization.

Headspace functions as a remote-first company with the possibility to work from our office spaces in central London (Holborn).

This is a 9 months fixed-term contract for maternity leave coverage, with the possibility of extension depending on business needs.

What you will do:

• Function as the lead for the most strategic B2B Headspace clients; convey and claim Headspace’s value; build strong, referenceable relationships with Headspace’s clients.
• Understand Headspace customers’ business needs and help them succeed.
• Build strategic relationships with C-suite and senior stakeholders across the strategic segment.
• Lead account planning and surface opportunities for expansion and elevated engagement.
• Own the strategy and delivery for a defined portfolio of strategic clients, including account planning, cross-functional coordination, and driving measurable outcomes.
• Serve as the primary point of contact for high-value clients, triaging issues while aligning internal resources to deliver timely, strategic solutions.
• Work closely with other internal departments in support of clients.
• Work with third-parties on behalf of clients, including consultants, eligibility vendors, etc.
• Maintain client-related documentation in all appropriate internal systems, including Salesforce.com.
• Provide monthly, quarterly and annual reporting to clients, and internal reporting on key account status and projections.
• Deliver product demonstrations, support onboarding, and provide training presentations to clients (online and occasionally in-person).
• Own and execute renewal strategy for your assigned portfolio, collaborating with Sales as needed to secure long-term client partnerships.
• Organise Headspace business fairs on client sites.
• Meet quarterly with clients (travel required, 10-20%).

What you will bring:

Required Skills:

• Client-facing experience with Strategic clients (25,000+ employees and/or $1mm+ in recurring revenue); total responsibility/’ownership’ of client relationship.
• Experience delivering metric-based reporting and leveraging insights to inform strategic engagement and executive-level storytelling.
• Confident, self-starter (willing to ‘jump in’ to the role and its duties).
• Comfortable with a fast-paced, high growth environment (able to handle a frequently changing environment).
• Independent (willing to roll sleeves up to figure things out, and dig to find what is needed).
• Salesforce experience.
• Must have the legal right to work in the UK.
• While we operate as a remote-first organisation, we are seeking someone based in London to enable regular client meetings and occasional in-person collaboration.

Preferred Skills:

• Benefits, Health care, EAP and Wellbeing experience.
• Data analytics experience utilizing Tableau, Jira, Figma.

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

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Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice