Are you passionate about improving the quality of healthcare?
Are you ready to leverage your talents to make healthcare better for everyone?
Do you want the opportunity to give back to your community?
Do you want to have fun at work?
Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!
Summary
Under supervision of the Director, the Quality Improvement Specialist (QIS) supports the Centers for Medicare & Medicaid Services (CMS) Quality Innovation Network–Quality Improvement Organization (QIN-QIO) Program by providing hands-on technical assistance and quality improvement (QI) support to healthcare providers—primarily nursing homes, hospitals, and physician practices. The QIS collaborates with providers to assess performance, conduct root cause analyses, and co-develop Quality Action Plans (QAPs) aligned with CMS priorities. This position plays a vital role in driving the adoption of evidence-based interventions, guiding providers through regulatory requirements, and helping them improve safety, care quality, and outcomes for Medicare beneficiaries through onsite visits, virtual coaching, and educational outreach.
Core Competencies and Responsibilities
- Provider Engagement and Relationship Management
· Serve as the primary contact for assigned providers to promote participation and secure Provider Service Agreements.
· Build and sustain collaborative relationships with providers and stakeholders to foster long-term engagement.
· Clearly communicate complex healthcare and QI concepts via meetings, teleconferences, and written correspondence.
· Refer inquiries appropriately and consult with supervisors and internal teams, when needed.
QI and Technical Assistance
· Apply evidence-based QI methodologies to conduct comprehensive assessments, perform root cause analyses, and deliver technical assistance aligned with CMS project goals and metrics.
· Develop customized Quality Action Plans (QAPs) grounded in evidence-based interventions and recognized best practices.
· Collaborate with internal teams and external stakeholders to implement effective QI interventions.
· Deliver QI education, resources, and training to healthcare providers and stakeholders.
Data and Reporting
· Analyze clinical and operational data to identify performance gaps, interpret trends, and guide providers in implementing targeted QI strategies.
· Provide tailored technical assistance through data analysis, QI coaching, and coordination of relevant resources.
· Promptly and accurately document project activities, site visits, provider communications, and outcomes using HSAG and CMS-approved systems.
Professional Development and Compliance
· Maintain up-to-date knowledge of QI methodologies, tools, and best practices through continuous professional development.
· Stay current on best-practice guidelines and regulatory updates from CMS, the Centers for Disease Control and Prevention (CDC), Substance Abuse and Mental Health Services Administration (SAMHSA), and other regulatory agencies.
Project Execution and Team Collaboration
· Manage multiple initiatives, deadlines, and deliverables with strong organization and accountability.
· Contribute to the development of tools, educational content, reports, and other deliverables in a team environment.
· Effectively shift strategies and support approaches to align with evolving program goals, regulatory updates, and emerging challenges in the healthcare environment.
· Occasionally work extended hours to meet project deadlines.
