HSI is a fast-growing SaaS company helping organizations simplify safety, compliance, and workforce management — empowering businesses to keep their people safe, trained, and compliant.
Essential Functions
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
- Work with customers to ensure they are leveraging our services effectively and finding value in our services
- Become an expert in our services and educate customers on the use and benefits of our products
- Work closely with New Business Acquisition, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
- Exceed monthly/quarterly/annual retention/growth quotas. Maintaining a Net Retention Rate of 95%+.
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Maintain a revenue base by managing account retention and renewal
- Drive upgrade revenue through increased product adoption and increased usage
Other duties as assigned
Competencies
- Communication – Possesses strong verbal, written, and presentation skills; able to engage effectively with customers at all levels, including executives.
- Confidence and Motivation – Displays high energy, self-motivation, and confidence while working both independently and as part of a team.
- Adaptability – Thrives in fast-paced environments, demonstrating a strong desire and ability to learn and grow.
- Multitasking – Manages multiple priorities and projects effectively without sacrificing quality or attention to detail.
- Technical Aptitude – Understands internet and web-based applications, with a willingness to learn new technologies.
- Product Knowledge – Able to quickly understand and clearly articulate HSI’s products, services, and overall value proposition.
- Organization – Maintains strong organizational skills, attention to detail, and effective prioritization of tasks.
