About HSI
HSI is a leading provider of EHS, compliance, and workforce development solutions. Through our Donesafe platform, we help organisations simplify safety, streamline processes, and strengthen workplace cultures. As our EMEA presence grows, we’re looking for a technically minded, customer-focused Implementation Consultant to join our expanding team.
About the Role
This is a hands-on implementation role where you’ll own the full customer onboarding journey — from initial kick-off through configuration, testing, and go-live. You’ll be the single point of contact for your clients, managing every stage of delivery to ensure successful adoption of HSI’s Donesafe solution.
You won’t be handing tasks to a delivery team — you’ll be the one delivering the implementation, building strong client relationships, and ensuring every project runs on time and to scope.
We’re seeking an experienced Implementation professional who combines industry knowledge with technical proficiency and exceptional client engagement skills. The ideal candidate brings:
- Exceptional communication and presentation skills
- Strong analytical and configuration capabilities
- Passion for delivering outstanding customer experiences
- A proactive, solution-oriented mindset to anticipate challenges
- Adaptability and meticulous attention to detail
What You’ll Do
- Lead client onboarding sessions, guiding customers through the implementation journey and setting clear expectations.
- Run discovery workshops to gather and define customer requirements within the agreed scope.
- Own end-to-end delivery — manage your project plan in Rocketlane, keeping work on time, in scope, and within budget.
- Configure and document solutions in the HSI Donesafe platform, translating requirements into effective workflows and automations.
- Support data migration from legacy systems and ensure smooth integration.
- Deliver client training and create clear user documentation for administrators and end users.
- Test and validate configurations internally and with clients to meet quality and functional requirements.
- Lead go-live activities and coordinate a seamless handover to Support.
- Manage risks proactively, communicating and resolving issues early to keep projects on track.
- Close projects confidently, finalising deliverables and supporting the transition to Customer Success.
- Continuously improve by identifying opportunities to enhance implementation quality and customer experience.
- Collaborate occasionally with Product or APAC teams on technical discussions or complex projects (2–5 hours per week flexibility).
