The Learning Management System (LMS) Implementation Project Manager I is responsible for managing the implementation of new customers, ranging in size and complexity, with a focus on efficiency, accuracy, and customer satisfaction. This role requires strong execution skills, analytical abilities, and the ability to work independently. As a customer-facing position, excellent communication and interpersonal skills are essential.
- Lead and manage LMS and Skillko implementations for new customers.
- Lead and manage LMS upgrades for existing customers.
- Develop a deep understanding of the LMS, including full customer setup processes.
- Configure customer setups to align with their business needs and objectives.
- Ensure accurate and timely completion of project milestones throughout the implementation lifecycle.
- Collaborate with internal teams to facilitate system integrations and other implementation-related tasks.
- Provide a seamless handoff to the Customer Success team post-implementation.
- Engage with customers to drive successful implementations and foster positive relationships.
- Maintain thorough documentation of all activities in the CRM, project management system, and other relevant systems.
- Manage multiple implementation projects concurrently.
Competencies
- Adaptability – Ability to balance competing priorities and manage multiple projects in a fast-paced environment.
- Customer-Centric Communication – Strong interpersonal, verbal, and written communication skills, with attention to detail and professionalism.
- Collaboration – Ability to work effectively with internal teams to ensure successful customer outcomes.
- Problem-Solving – Ability to actively listen to customers, patiently troubleshoot issues, and provide clear, articulate solutions.
- Impact – Strong customer service mindset with the ability to resolve implementation challenges effectively.
- Self-Motivation – Driven and proactive, with a strong sense of ownership and initiative.
