Partner Success Manager

Reports to: Manager, Channel Account Management

Location: Remote Australia

What We Do:

Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference.

Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service.

We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting.

What You’ll Do:

Huntress is looking to expand its post-sale reach by building its first Customer Success team. Customer Success Managers will play a crucial role in growing our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform. This role will be responsible for driving business efforts toward expansion, loyalty, renewals, partner satisfaction, and mitigating churn. You will work closely with both sales and marketing to devise creative ways to help our partners meet their business objectives through training, education, and empowerment.

This is a high-impact, high-visibility role that will be key in helping the company achieve business goals through partner satisfaction and engagement. Success in this position will be measured by partner satisfaction, retention, and expansion within our current partner base.

Responsibilities:

• Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing, along with minimising churn
• Work with partners to be a trusted advisor and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned partner organisations
• Work collaboratively with the team to achieve goals around partner retention, expansion, and satisfaction
• Help devise creative and valuable ways to engage with partners

What You Bring To The Team:

• 2+ years of experience in a partner-facing role, ideally in a sales or customer success
• Knowledge of the MSP space is a plus, preferably related to the cyber-security industry
• Experience in working with Salesforce or a similar CRM
• Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills
• Strong organisational skills with the ability to work in a hyper-growth environment
• Ability to manage multiple priorities and a large book of business
• Strong ability to execute customer success strategies and initiatives across all accounts
• Strong bias to action and ability to get things done efficiently and effectively

What We Offer:

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Digital monthly reimbursement ($185 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.