Network Systems Engineer - Assistant Vice President

About the Role

iCapital is seeking a highly skilled and motivated Network Systems Engineer to lead and scale the enterprise-wide telecom infrastructure, with a strong emphasis on SaaS and CCaaS cloud phone solutions. This role will own the design, implementation, and management of iCapital’s contact center platforms and unified communications systems. The ideal candidate will bring deep technical expertise, strategic vision, and hands-on experience in cloud-based telecom environments.

Responsibilities

• Manage iCapital’s SaaS phone platforms, including Genesys, Vonage, Teams, and Zoom.

• Design and administer the Meraki portal, including all switches and wireless access points (WAPs).

• Design and manage Palo Alto Prisma and firewalls across all iCapital sites (Palo Alto, Fortinet).

• Configure and maintain all required VPNs for iCapital’s infrastructure.

• Perform firmware upgrades and patching for all network equipment.

• Maintain and update comprehensive network documentation, including IP and ISP information.

• Document and manage IP address management (IPAM) and network diagrams (Visio).

• Provide escalation support to the Service Desk team for network/system-related requests.

• Handle or triage assigned projects and tasks related to the Corporate IT team.

• Represent the Corporate IT team in cross-department network infrastructure meetings.

• Plan, deploy, and maintain a network monitoring solution for iCapital.

• Develop and implement a change control process for network infrastructure.

Qualifications

• Expertise in Cisco Meraki, Palo Alto Prisma, Fortinet, and Genesys platforms.

• Strong knowledge of LAN/WAN, SD-WAN, VPN, wireless networks, and network security appliances

• Hands-on experience with network monitoring, troubleshooting, and performance optimization

• Proficiency in network protocols (TCP/IP, BGP, OSPF, VLANs, QoS, SIP, RTP, VoIP)

• Familiarity with cloud networking (AWS, Azure), virtualization, and unified communications (Zoom, Teams)

• Experience with network documentation tools (IPAM, Visio) and change control processes

Benefits

The base salary range for this role is $120,000 to $150,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.