Service Desk Manager

Who We Are

ICE Consulting is a privately owned, leading Managed IT Services Provider (MSP) established in 1996. We specialize in delivering comprehensive IT support services, including Network & Security, UNIX/Linux & Windows Engineering, System & Database Administration, Help Desk Support, VoIP Support, and complete IT infrastructure management.

Our clients—small to mid-sized enterprises—depend on us for secure, efficient, and scalable technology solutions.

We are seeking a hands-on, strategic, and people-focused Service Desk Manager to join our Asia Office in Lahore. This role will lead global support operations, manage the Asia-based Help Desk team, and ensure world-class service delivery for ICE Consulting’s international clients.

Job Summary

The Service Desk Manager will oversee IT support operations in a fast-paced Managed Service Provider (MSP) environment. The role includes managing a 24/7 Help Desk team, coordinating with onsite engineers in the U.S., ensuring SLA compliance, maintaining service quality, and improving operational efficiency through ITIL-aligned practices.

The ideal candidate is technically sound, process-oriented, and an excellent people manager with strong leadership and communication skills.