Senior IT Business Analyst

Position Summary

IEM is seeking a detail-oriented and proactive Business Analyst to support our enterprise technology initiatives. In this role, you will serve as the key liaison between stakeholders, developers, and testers to ensure clear communication, thorough documentation, and efficient delivery of projects across our Salesforce, MuleSoft, and AI platforms. You will gather requirements, document business processes, write well-defined user stories, and work within an Agile framework to drive successful project outcomes.

Ideal Candidate Profile

The ideal candidate brings a strong problem-solving mindset and a consultative approach to understanding business and technical needs. They are adept at working cross-functionally, clarifying ambiguous requirements, and proactively shaping solutions with stakeholders across departments. This individual consistently considers upstream and downstream impacts to prevent missed requirements and to improve data quality, consistency, and standardization. They are adaptable, comfortable working across multiple technology domains, and able to learn new platforms quickly. A passion for continuous learning and emerging technologies, paired with strong interpersonal skills, enables effective collaboration with both technical and business partners.

In addition, the ideal candidate demonstrates exceptional communication and analytical skills. They can clearly explain complex concepts to both technical and non-technical audiences and are highly organized, detail-oriented, and skilled in producing clear, comprehensive documentation. They practice active listening, asking thoughtful questions to ensure a deep understanding of business needs. As a consultative facilitator, they confidently lead discovery workshops with diverse stakeholder groups, surface hidden requirements and handoff dependencies, and translate findings into clear, testable, data-centric user stories and acceptance criteria.

Key Responsibilities

• Gather and document requirements: Meet with end users and stakeholders to capture detailed business needs and translate them into user stories with clear acceptance criteria.
• Consultative solutioning & dependency mapping: Partner with cross-functional stakeholders to shape solutions (not just capture requirements), identify upstream/downstream impacts and gaps, and recommend process/UI changes that standardize data capture to support reporting, automation, and AI.
• Write actionable user stories: Create well-structured user stories that provide developers with sufficient detail to implement solutions effectively.
• Support testing efforts: Partner with QA and testers to ensure acceptance criteria are clear, test cases are documented, and issues are tracked and triaged.
• Document processes and workflows: Create and maintain up-to-date process documentation, including standard operating procedures, flow diagrams, and technical specifications.
• Develop user enablement materials: (e.g., job aids, quick reference guides, FAQs) To support adoption of new or updated processes/systems.
• Manage project requirements: Track and prioritize requirements across Salesforce, MuleSoft, and AI initiatives to ensure alignment with business objectives.
• Facilitate Agile ceremonies: Participate in sprint planning, grooming sessions, standups, and retrospectives to drive team alignment and delivery.
• Leverage AI tools for productivity: Utilize generative AI tools to efficiently generate user stories, test cases, documentation, and analysis.
• Collaborate cross-functionally: Serve as the bridge between business users, developers, IT leadership, and external stakeholders — translating business needs into clear, executable plans.
• Continuously improve: Identify opportunities to improve documentation processes, requirements quality, and team efficiency through best practices and innovation.

Qualifications

Required

• 3+ years in a Business Analyst role with demonstrated experience writing user stories.
• Agile methodology: Direct experience working in an Agile/Scrum environment with hands-on involvement in sprint cycles.
• Requirements documentation: Strong track record of gathering, analyzing, and documenting business requirements.
• Agile tools proficiency: Experience creating and managing user stories, backlogs, and workflows in tools like Jira or similar platforms.
• Analytical and consultative approach to clarifying requirements, resolving ambiguities, and proactively shaping solutions with stakeholders across departments—surfacing upstream/downstream impacts to avoid missed requirements and improving data capture quality/standardization.
• Ability to work across multiple technology domains and learn new platforms quickly.
• Passion for continuous learning and embracing emerging technologies.
• Strong interpersonal skills with ability to work effectively across technical and business teams.
• Able to explain complex concepts clearly to both technical and non-technical audiences.
• Highly organized with strong documentation skills and attention to detail.
• Skilled at asking clarifying questions and ensuring complete understanding of business needs.
• Skilled at leading discovery workshops across multiple stakeholder groups, surfacing hidden requirements and handoff dependencies, and translating findings into clear, testable, data-centric user stories and acceptance criteria.

Preferred

• Salesforce knowledge: Understanding of Salesforce objects, data model, configuration, and development lifecycle.
• MuleSoft experience: Familiarity with integration concepts, APIs, and MuleSoft platform capabilities.
• AI project experience: Experience supporting AI or machine learning initiatives and understanding of AI implementation considerations.
• GenAI fluency: Comfort using generative AI tools (ChatGPT, Claude, etc.) to streamline documentation and analysis.
• Technical documentation tools: Experience with Confluence, Lucidchart, or similar tools for process mapping and documentation.
• Salesforce DevOps familiarity: Awareness of tools like Gearset or similar deployment and change management platforms.
• Bachelors level degree is preferred, but not required.

Location

• The position is fully remote but may require up to 15% travel to IEM facilities, supplier sites, compliance audits or conferences. Candidate may be required to work from the Austin office in the future as business needs evolve