Account Manager

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About the role

The Account Manager plays a key role in driving InfoTrack’s growth and deepening our relationships with legal clients. We’re looking for a smart, resourceful, and sales-oriented professional who excels at building lasting client partnerships. In this role, you’ll be responsible for managing a portfolio of existing accounts, identifying opportunities to expand adoption of InfoTrack’s solutions, ensuring client satisfaction, and helping firms operate more efficiently. You’ll focus on retaining, growing, and diversifying client value while delivering measurable revenue growth. Success in this position means owning your accounts end-to-end: understanding their needs, positioning InfoTrack’s products as solutions, and providing a best-in-class client experience at every stage.

This is a hybrid role, based out of our office in Chicago.

Responsibilities

• Drive revenue growth – Identify opportunities within existing client accounts to expand product adoption and increase revenue through strategic initiatives.
• Engage proactively – Maintain frequent, meaningful communication with clients to understand their needs, provide support, and uncover new opportunities for value.
• Achieve performance goals – Consistently meet or exceed targets by managing your pipeline effectively and tracking progress toward quota.
• Champion the client perspective – Ensure client needs guide decisions and actions, developing service practices that deliver both client satisfaction and business impact.
• Foster long-term satisfaction – Support clients throughout their lifecycle, act on feedback, and resolve challenges quickly and professionally to strengthen loyalty.
• Communicate with clarity – Deliver information and insights clearly and confidently across internal teams and client interactions.