Job Title: Sr. Product Manager
Reports to: Head of Product
Role Summary:
At the core of our business model, inKind creates a dining marketplace that benefits our guests, restaurant partners, and our business. Our Product Team manages a diverse product suite - from the inKind App, which helps diners discover, enjoy, and pay at great restaurants, to the Partner Portal that empowers restaurants with insights and tools to grow their business.
This Sr. Product Manager will focus on strategies and initiatives that deepen diner engagement, drive retention, and amplify the impact of marketing and lifecycle efforts across the inKind ecosystem. This role sits at the intersection of product and marketing - translating customer insights and campaign data into features, programs, and experiences that increase active usage, repeat visits, and lifetime value. A successful candidate will collaborate closely with Product, Design, Engineering, Marketing, and Data to define and deliver high-impact engagement initiatives.
Who You Are:
- Passionate about inKind’s mission and driven to create delightful, high-impact experiences for our diners and restaurant partners.
- A growth-minded product leader who thrives at the intersection of product, data, and marketing, using insights to drive engagement, retention, and lifetime value.
- Equally comfortable thinking strategically and executing tactically. Defining the “why” behind engagement initiatives to testing and iterating the “how” in partnership with other teams.
- A strong communicator who builds alignment across Product, Marketing, and Engineering, ensuring every campaign, feature, and touchpoint ladders up to clear outcomes.
- Adaptable and resourceful in a fast-moving environment; able to shift focus quickly while maintaining a clear sense of priorities and results.
- Energized by measurable growth - you see metrics like activation rate, retention, and conversion as opportunities to understand and delight users.
Responsibilities/Essential Functions:
- Own and evolve the engagement and retention roadmap for the inKind App, aligning product, marketing, and data efforts to increase active usage, frequency, and lifetime value.
- Independently shepherd potential features through strategy, discovery, and delivery, testing multiple hypotheses and embracing data to make decisions.
- Translate marketing insights and behavioral data into product features, experiments, and optimizations that strengthen our diner relationships.
- Monitor key metrics and performance for new product offerings and make adjustments through the lifecycle of the launch.
- Collaborate with Design, Engineering, and Data Science to ensure timely delivery of initiatives that drive measurable results.
- Understand markets, competition, and user preferences in order to assess risk, value, feasibility, and usability as key factors to product success.
Minimum Qualifications:
- Bachelor's Degree in Business, Marketing, Engineering or another related field
- Minimum of 5 years of experience in product management
- Experience in analytics and ability to visualize data and metrics through dashboards and other reporting tools
- Experience in a high-growth, fast-paced environment with demonstrated ability to make and back up key decisions on product direction and roadmap
- Excellent interpersonal, communication, and execution skills
Preferred Qualifications:
- 7+ years of experience in product management
- Early- or mid-stage startup growth experience, particularly where “crossing the chasm” was a key
- Product analytics platform expertise such as FullStory, Amplitude, or similar
Work Environment:
- The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment
- This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas
Some of our Benefits:
- Generous PTO and company holiday policy + company paid Short Term Disability
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
- Child Care Benefits and generous parental leave
- Dog-friendly workspace in a secure building with great views of downtown Austin
- Daily lunches and snacks
Salary:
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
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