Location requirements
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Intercom is taking big swings to reshape the customer service industry through our cutting edge, AI-powered platform. To help us achieve our mission, we are seeking a strategic and experienced Director of Technical Recruiting to lead and scale our efforts in attracting top technical talent across Machine Learning, Engineering, Product, Research & Design teams. In this role, you will partner closely with senior leadership across the R&D organization, guiding a team of recruiters to execute on aggressive hiring goals that will shape the future of Intercom’s technology and innovation.
You will also be a key member of the People Leadership team, driving and collaborating on strategic initiatives to help shape the future of Intercom.
Strategic Talent Leadership
Build and Lead a High Performing Team
Strategic Talent Partnership
Market and Talent Insights
Employer Brand and Talent Attraction
• 8+ years of technical recruiting experience in a scaling software or technology environment
• 5+ years leading and developing senior recruiting talent, with exceptionally high standards
• Strong experience using recruiting data, metrics, and analytics to drive decisions
• Deep understanding of machine learning and engineering talent markets with a proven track record hiring in highly competitive environments
• Ability to influence and communicate effectively across technical and executive stakeholders
• Demonstrated experience building trust and partnering closely with senior leadership
• Creative problem solving, strong organisational skills, and comfort navigating ambiguity
• Passion for Intercom, understanding of our product, and excitement for our mission and growth
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
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