Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's The Opportunity?
Are you ready to jumpstart your career by working with us on pioneering projects that redefine customer service? We’re looking for fresh talent to help us build the next generation of AI-first customer service.
Working at Intercom you’ll use your experience to inform our engineering process and decisions when building new features and ensuring scalability and availability of the entire platform.
You’ll be part of one of our product teams which are multidisciplinary with design, frontend and backend engineering combined. There is no separate siloed graduate program, all engineers at Intercom are creative product and technical contributors. You’ll be supported to work alongside other engineers on your team to build product our customers will love. Our most effective people work across design and implementation, making the right technology decisions to build the best product. We use a range of technologies such as Rails, React, Elasticsearch, Go as well as iOS and Android. All of our work is done on top of AWS which will enable you to move faster on solving problems for our customers.
What Will I Be Doing?
You will:
- Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they
- Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Projects are kept short and tightly scoped. Teams build a weekly cadence of releases
- Make your mark immediately; ship changes to production in your first week, and roll out a significant release just after. At Intercom, we average 80 deployments each weekday
- Be proud of what you work on, obsess about the quality of the work you produce
- Have regular opportunity and support for career growth. Public speaking, blogging, open source contributions and community participation is something we strongly encourage
What skills do I need?
- You need to have deep knowledge of at least one programming language but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
- You’re at the start of your engineering career having recently completed, or are in the process of completing a Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or related fields
- Familiar with standard software engineering methodology, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation
- Ideally, you’ve built something other people have used and loved the satisfaction that comes with knowing that people are using something you’ve created
- Demonstrate an exceptional ability to decompose problems and devise effective solutions
- You need to have a permanent work permit for Ireland or the UK
What happens when I apply?
- Step 1: Apply so we can review your CV
- Step 2: We will send you a HackerRank test to complete within a specific timeframe
- Step 3: Our recruitment team will give you a call to answer any questions you have and confirm some details
- Step 4: This will involve 2 technical interviews with our engineers followed by a values based behavioural interview. You can find more details on the questions and how we evaluate answers here
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
