Location requirements
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. In this critical new role, you will solve the "Last Mile" gap in technical readiness, serving as the bridge between R&D, Product, and our customer-facing Solutions teams.
As the Senior Product Enablement Manager (Solutions), you will act as the single-threaded owner of the technical education strategy for our Solutions organization (CSMs, SEs, and Professional Services). You will be responsible for translating our rapid product innovation and AI capabilities into clear, scalable enablement that accelerates adoption and strengthens customer outcomes.
This role is distinct from GTM Strategy; while they architect the commercial plan, you will own the early-stage positioning, solutions readiness, and technical fluency required to ensure our teams understand how our products work and how to deliver them effectively.
Reporting to the GTM Enablement leadership, you will partner directly with R&D and Product Management to build and deliver a comprehensive technical enablement program.
Technical Education Strategy & Curriculum
AI Fluency & Certification
Cross-Functional Partnership (R&D Bridge)
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
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