Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
As a Staff Frontend Engineer on our Frontend Platform team at Intercom, you’ll be responsible for defining and evolving the foundations of how Intercom builds user interfaces. Our mission is to make it faster, safer, and easier for product teams to build, iterate, and ship high-quality products at scale.
We’re modernizing our frontend stack with React, and this is your chance to set the standard, establishing patterns, mentoring engineers, and pushing for the design and architectural decisions that will shape Intercom’s frontend for years to come.
You’ll solve highly complex problems that span the whole product development org, and ensure our frontend systems, frameworks, and practices scale with the business. You’ll drive technical direction, influence cross-functional strategy, and act as both a force multiplier and an expert executor, depending on the problem at hand.
This is an opportunity to lead at the intersection of architecture, developer experience, and product enablement, while raising the bar for engineering across Intercom.
This role is ideal for engineers who thrive at the intersection of technical depth, product impact, and leadership, and who want to raise the bar for the entire engineering organization. This role focuses on building and evolving the frontend platform, not on day-to-day feature development. If your experience and interests are mainly in developing product features, this may not be the right fit, but if you’re excited by shaping architecture, tooling, and developer experience at scale, you’ll thrive here.
As a staff engineer, you will:
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
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