Ion Regional MarCom and Business Coordination Manager

Primary Function of Position

The Ion Regional MarCom and Business Coordination Manager will support the planning and execution of various types of events (including tradeshows and events, in-person, hybrid, and virtual) for internal and external audiences. In addition, this position will also cover business coordination responsibilities, facilitating communication and collaboration across departments (sales, marketing, and operations) in the APAC region.

This role will require strong cross-functional communication skills, excellent attention to detail, an understanding of marketing event management deliverables, and a tenacious drive to keep projects on track. The Ion Regional MarCom and Business Coordination Manager will facilitate collaboration with various internal departments, key opinion leaders, associations, along with external marketing and tradeshow management agencies. Key responsibilities include leading strategic initiatives for Marketing Operations that will be used to build & scale best in class marketing standards across the Ion APAC Commercial and Marketing teams while also supporting assigned team(s).
 

Essential Job Duties

• Responsible for developing & leading strategic initiatives from concept to completion for regional marketing team.

• Responsible for scaling event marketing best practices & tradeshow standards across the Ion APAC Commercial and Marketing teams (and cross-functional departments as applicable).

• Responsible for collaborating with Regional Marketing and Marketing Operations to build and maintain the Ion APAC Sales & Marketing calendar for assigned team(s).

• Organize and coordinate business meetings, presentations, and follow-ups.

• Assist management in strategic planning and business development initiatives.

• Track project progress and ensure alignment with business objectives as well as prepare regular reports, dashboards, and updates for leadership.

• Work with appropriate internal customers to develop the strategic marketing plan, identify and coordinate marketing event requirements and develop overall event project scope for assigned team(s).

• Identifies, tracks, monitors, and communicate all event management related issues, scope changes, variances, and contingencies that may arise during the implementation of projects. Facilitates amicable solutions with the appropriate customers.

• Manages event planning meetings, notes, and assignments, leveraging and creating tracking templates as needed.

• Defines the responsibilities of parties involved in the project including internal customers, management, and third-party teams involved.

• Communicates overall project status, decisions, issues and risks, effectively trailing communications for appropriate audiences.

• Manages collaboration with marketing & tradeshow service agencies & production companies, forecasts budget, manages time constraints for each project/event.

• Manage all logistics for tradeshows and events including show services, production, system shipping, coordinating marketing materials and collateral, registration management, venue sourcing, housing block management, etc.

• Plan auxiliary meetings during tradeshows and marketing events (e.g., pre-show strategy meetings, focus/user group meetings, post grad courses, symposia) as well as attend key regional conferences to support logistics on-site when needed (event set-up, physician registration, AV and F&B coordination on-site).

• Manages tradeshow and marketing event leads and reports a summary report with key insights.

• Appreciation for the customer experience and skilled at working with creative & service-oriented teams.

• Acts independently to determine best practices and procedures on new or special assignments. May indirectly supervise activities of others.

• Continually look for ways to enhance productivity through process improvements, task automation, and new technology.

• Ability to make sound decisions, think strategically, focus on detail, problem solve, and multi-task.

• Ability to understand the customer journey and provide input and suggestions on the event strategy.

Required Skills and Experience

• Excellent written and verbal communication skills

• Proficiency in MS Office, Outlook, Word, Excel, PowerPoint and One Note

• Demonstrated ability to analyze data and report out key insights

• Strong organizational & project planning skills

• Ability to manage multiple tasks under tight deadlines and with minimal supervision

• Strong interpersonal skills; ability to work with and manage cross functional teams to reach common project goals

• Vendor negotiation experience

Required Education and Training

• Bachelor’s degree or equivalent experience in marketing/communications and/or administration

• Minimum 5 years of tradeshow and/or event management experience

Working Conditions

• Travel required 30% a year. Work flexible hours, including weekends

Preferred Skills and Experience

• Healthcare industry experience a plus, not a requirement

https://careers.intuitive.com/en/get-to-know-us-leadership/

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.