Associate IT Support Analyst

How you will make an impact:

As an Associate IT Support Analyst at Iterable, you will play a pivotal role in supporting our users both remotely and onsite. You’ll be the friendly face that keeps our employees productive and well supported. By combining technical skills with empathy and a passion for helping others, you’ll deliver world-class customer service to Iterators in the office and around the world.

This position is ideal for someone early in their IT career who is committed to continuous learning and development. You’ll have the opportunity to grow alongside experienced IT professionals who value mentoring, collaboration, and knowledge sharing. One of our core values is a growth mindset, and Iterable is a place where everyone has the opportunity to learn and grow.

If this role excites you but you don’t check every box, we still encourage you to apply. At Iterable, we value the unique skills, perspectives, and potential you bring far beyond what’s captured in a job description.

How you will make a difference:

• Serve as the primary on-site support for SF-based employees and visiting executives, keeping the office running smoothly and creating an environment where people can do their best work.
• Manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the systems they need.
• Deliver hands-on support for Mac and Windows devices, helping employees quickly resolve hardware and software issues.
• Partner with the Workplace team to support on-site events and assist with office projects.
• Conduct onboarding and offboarding in partnership with the People Operations team, ensuring a smooth and positive Day 1 experience for new hires.
• Document and maintain IT processes and procedures, ensuring they remain up to date and accurate.
• Capture and share knowledge as you work, contributing to a living knowledge base that helps the team resolve issues more efficiently.
• Contribute ideas and feedback to ongoing IT improvement efforts, helping refine processes and enhance team experiences.

We are looking for people who:

• Have familiarity with Okta administration or a strong interest in learning Identity and Access Management (IAM) concepts.
• Have experience with—or interest in learning—the admin tools in Zoom, Slack, Gmail, or Atlassian.
• Have some technical background and hands-on experience with printers, Wi-Fi troubleshooting, and basic A/V equipment (such as Neat devices).
• Demonstrate excellent customer service by bringing a patient, approachable, and empathetic demeanor to every interaction.
• Have strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.

Bonus Points:

• Slack Admin, Okta Admin, or Google Workspace Admin certifications.
• Experience with JAMF and Intune.
• Apple certifications such as ACMT or ACiT.

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US hourly pay range for this position at the start of employment is $45 - $60/per hour. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.