**This is a contract role scoped up to 40 hours per week.**
Our client is seeking a digitally savvy and client-centric Managed Services Consultant to support enterprise clients in optimizing their use of our client's product. This role combines expertise in platform configuration, digital advertising, social media, and CCaaS (Contact Center as a Service) to drive client success and long-term value.
You will serve as a trusted advisor to clients—managing day-to-day support, offering best-practice consultation, and enabling digital transformation across customer experience functions.
What You’ll Do:
- Own and manage client-specific platform configurations and performance optimization
- Deliver ongoing consulting to maximize the value of the client's capabilities across paid, earned, and owned media
- Support implementation and use of client's product for customer service operations through CCaaS integrations
- Provide strategic guidance based on data insights and client goals
- Train and enable client users on platform functionality, workflows, and new features
- Ensure client satisfaction and success by aligning platform use with business outcomes
- Identify and close gaps in platform use cases and client expectations
- Act as the primary point of contact for day-to-day support and issue resolution
- Collaborate cross-functionally with internal stakeholders including Customer Success, Solutions Engineering, and Product teams
What We’re Looking For:
- 3–5 years of experience in SaaS platform management, marketing technology, or enterprise client support
- Demonstrated experience using Sprinklr, Hootsuite, Sprout Social or other comparable enterprise social and advertising platforms
- Working knowledge of CCaaS technologies and contact center operations
- Experience supporting digital marketing or customer experience campaigns with an understanding of advertising performance metrics
- Experience in Paid Social Activation
- Strong communication skills to interface with both technical and non-technical stakeholders
- Exceptional time management, documentation, and problem-solving skills
- Ability to translate complex client needs into platform configurations and service solutions
- A proactive, team-oriented mindset with a passion for client success
Preferred Qualifications:
- Experience in digital customer experience transformation projects
- Familiarity with advertising platforms such as Google Ads, Meta Ads Manager, or LinkedIn Campaign Manager
- Understanding of enterprise workflows for publishing, listening, and reporting
- Knowledge of customer journey mapping and real-time insights tools
Compensation: $35 - $40/hr
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
