Business Operations Specialist

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description:

You will be responsible for the execution and operational control of cross-functional tasks, ensuring the successful implementation of business initiatives in collaboration with Product, Growth, Operations, Support, Marketing, and Finance teams. The role involves end-to-end tracking, documentation, vendor negotiation, and the identification of opportunities for continuous improvement.
Key Responsibilities

• Monitor and track business initiatives in coordination with Product and Growth teams.

• Develop clear and comprehensive documentation for all business initiatives.

• Support vendor negotiations and relationship management.

• Manage production incidents and coordinate action plans across Operations, Support, and Product teams.

• Identify opportunities for continuous process improvement.

• Validate communication plans, budgets, and distribution channels with Marketing, Finance, and CRM teams.

Qualifications

• 4+ years of experience coordinating cross-functional tasks and proficiency in tools such as Jira and Confluence

• Strong technical writing skills and familiarity with Agile methodologies (Scrum/Kanban).

• Excellent time management and prioritisation abilities.

• Solid understanding of operational processes and problem-solving frameworks.

• Basic understanding of budgeting, cost analysis, and communication strategies.

• Experience managing vendors and commercial agreements

• Ability to convey information clearly across all levels.

• Strong problem-solving skills and attention to detail.

• A team-player mindset with a focus on cross-departmental synergy.

• Ability to remain flexible in the face of changing priorities.

• Intermediate English proficiency.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.

📈 Growth, Your Way: You'll have access to Jellyfish Learn.

🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].