Senior People Systems and Operations Manager

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand

Job Description

Reporting to Head of People Systems & Technology , the Senior People Systems & Operations Manager is the foundational technical resource for the People Operations function. This role ensures the reliability, integrity, and optimization of our HR technology stack. You will apply technical skills to manage systems (especially Sage People), ensure data quality, streamline workflows, and enable better decision-making through accurate reporting.

Your primary responsibilities will include:

• Reporting to Head of People Operations & Technology , the Senior People Systems & Operations Manager is the foundational technical resource for the People Operations function. This role ensures the reliability, integrity, and optimization of our HR technology stack. You will apply technical skills to manage systems (especially Sage People), ensure data quality, streamline workflows, and enable better decision-making through accurate reporting

  Your primary responsibilities will include:

  • 1. People Systems Configuration & Optimization

    • Lead the configuration, testing, documentation, and troubleshooting of our core HRIS (Sage People) and secondary People systems (ATS, LMS, performance tools).

    • Manage and coordinate the technical aspects of system integrations across People platforms, including API-based data flows, configuration, and vendor collaboration.

    • Ensure the HR technology stack operates reliably, providing an excellent and consistent experience for employees and HR teams.

    • Drive scalable, tech-enabled processes across the entire employee lifecycle.

    2. People Data Integrity & Reporting

    • Build, maintain, and automate reporting for core HR metrics, including headcount, attrition, workforce planning, and engagement data.

    • Maintain data quality standards and ensure accurate, privacy-compliant data governance across all People systems.

    • Translate data into clear insights and recommendations for HR leaders and business stakeholders.

    3. Process Automation & Continuous Improvement

    • Identify opportunities for efficiency gains and implement basic to intermediate automations across People Operations workflows (e.g., simple data flows, notification triggers) using available low-code/scripting tools.

    • Assist in identifying ways to leverage new tooling, including AI, to reduce manual workload and enhance process flow efficiency.

    4. Compensation Data Support (Analysis Focus)

    • Provide strong technical and analytical support for market benchmarking, job levelling, and pay structure analysis by ensuring the integrity and readiness of compensation data.

  Qualifications:

  • System Configuration Expertise: Hands-on technical configuration experience with a modern HRIS, ideally including Sage People.

  • Technical Systems Acumen: Ability to understand and leverage technical tools, including HRIS administration, basic SQL-based reporting, and concepts around API data flows to improve operational efficiency.

  • HR System Experience: Experience with configuration and maintenance of multiple HR systems (e.g., Sage People, ServiceNow, Ashby, LearnAmp, time tracking tools).

  • Data Analysis: Solid data analysis skills and proficiency in using data visualization and analysis tools (e.g., Tableau, Looker, Power BI, or advanced Sheets/Excel).

  • Process Improvement: Proven ability to identify manual processes and implement simple automations or process changes to improve speed and data accuracy.

  • Emerging Technology Awareness: An understanding of how emerging technologies, such as LLMs and AI-enabled tools, can be applied to support and improve HR workflow automation and analytics.

  • Communication: Ability to clearly translate technical concepts and system limitations for non-technical HR stakeholders.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

“Jellyfish will give preference to Employment Equity candidates in accordance with the company’s Employment Equity Plan and its Affirmative Action measures.”

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