This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Relations Agent in the United States.
In this fully remote role, you will serve as a key point of contact for guests, managing post-experience interactions with empathy and professionalism. You will independently resolve a variety of cases, requiring strong research, negotiation, and conflict resolution skills while working under tight deadlines. The position emphasizes advocacy for guests, capturing insights to drive service improvements and enhance overall customer satisfaction. You will collaborate with internal teams and act as a liaison for executive-level concerns, ensuring exceptional experiences are delivered consistently. This role is ideal for individuals passionate about service, detail-oriented, and capable of balancing autonomy with collaboration in a fast-paced environment. Flexible availability, including evenings, weekends, and holidays, is required.
