This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Social Media Support in United States.
This role is designed for a strategic leader with deep expertise in social media support, crisis management, and customer experience. The Head of Social Media Support will define and execute global social support strategies, building high-performance teams to respond to users across platforms like Reddit, X, LinkedIn, and other social channels. You will work at the intersection of product, support, and communications, ensuring every interaction reinforces trust, clarity, and brand credibility. This position involves managing high-visibility, high-stakes situations, including real-time crisis response, while influencing executive decision-making through data-driven insights. You will develop playbooks, optimize workflows, and collaborate cross-functionally to scale social support operations and improve overall user satisfaction. The role is ideal for someone who thrives under pressure, values collaboration, and has a passion for delivering exceptional digital customer experiences.
