This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Technical Support in United States.
This role is responsible for leading and developing a team of experienced technical support engineers to deliver exceptional customer experiences. The Manager, Technical Support will oversee day-to-day operations, drive process improvements, and act as a liaison across engineering, professional services, and customer success teams. You will use data-driven insights to assess performance, optimize workflows, and enhance service quality while mentoring your team to achieve career growth and professional development goals. This position requires balancing operational oversight with strategic leadership to ensure that technical support consistently meets customer expectations and resolves complex challenges efficiently. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and fosters a collaborative, high-performing team culture.
