This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager, Knowledge Documentation & Accessibility in United States.
As a Program Manager for Knowledge Documentation & Accessibility, you will lead the creation, maintenance, and governance of comprehensive internal and external knowledge resources for a fast-growing, innovative organization. You will ensure that both end-users and support teams have access to clear, accurate, and up-to-date documentation, including user guides, FAQs, troubleshooting resources, and SOPs. Working closely with product, engineering, support, and partner teams, you will translate complex technical concepts into accessible, user-friendly materials. You will oversee documentation for new feature launches, implement standardization practices, and continuously improve content based on feedback and analytics. This role offers the opportunity to shape the knowledge ecosystem, foster accessibility, and enhance the overall customer experience. Remote and hybrid work flexibility allows you to collaborate effectively across multiple locations.
