This position is posted by Jobgether on behalf of a partner company. We are currently looking for a ServiceNow Business Process Architect – FSM in United States.
In this role, you will lead, coach, and mentor a team of senior analysts while driving enterprise-level ServiceNow projects focused on Field Service Management (FSM). You will work closely with clients to capture business processes, define requirements, and translate strategies into actionable outcomes that improve efficiency and effectiveness. This position requires strong facilitation, executive-level workshop skills, and the ability to manage complex implementations across multiple teams and time zones. You will collaborate with solution and technical architects, oversee project delivery standards, and help shape the overall customer experience. The role combines strategic insight, technical expertise, and people leadership, making it ideal for those passionate about driving transformational change in digital service operations.
