This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Representative in India.
In this role, you will provide high-quality technical support for cloud-based software and services, acting as a trusted problem solver for enterprise customers. You will handle complex technical issues independently, guiding clients through troubleshooting and resolution while collaborating closely with internal teams such as Product, Engineering, and Customer Success. This role offers the opportunity to develop deep expertise in software systems, web applications, networking protocols, and audiovisual technologies, while ensuring customer satisfaction and adherence to service level agreements. Operating in a remote-first environment, you will communicate clearly with both technical and non-technical stakeholders, contribute to process improvements, and participate in on-call support rotations. The position provides a dynamic, collaborative, and client-focused environment where your work directly impacts customer success and operational excellence.
