Clinical Operations Leader
Location: Chicago, IL / Hybrid
Job Type: Full-time
Department: Service Delivery
Reports to: Director, Service Delivery
Salary Range: To be discussed
COMPANY OVERVIEW
Jaan Health is a leading care management company that helps healthcare providers deliver high-quality, personalized care to their patients between visits. Our platform, Phamily, combines advanced AI with human connection to make proactive care easier and more effective for care teams and patients.
As a clinical leader, you will guide clinical staff and care teams who bring this mission to life. Phamily’s technology supports teams so they can spend more time building trust and improving outcomes for patients. Together, you will strengthen a model of healthcare that values quality, connection, and results, while helping move the industry toward a more human and sustainable future.
ABOUT THE ROLE
Jaan Health is seeking a Clinical Operations Leader to lead, scale, and optimize our national virtual care delivery model. This leader will oversee a growing team of nurses, medical assistants, and clinical care coordinators delivering Chronic Care Management (CCM), Advanced Primary Care Management (APCM), and Value-Based Care (VBC) services to patients across the country.
This role sits at the intersection of clinical leadership, operational excellence, and technology-enabled care delivery. You will shape the operational strategy, drive performance outcomes, ensure clinical quality and compliance, and work closely with Product, Engineering, and Client Success teams to translate real-world care challenges into scalable solutions.
This role will directly report to the Director of Service Delivery and will work cross-functionally with Product, Client Success, and Clinical Leadership teams to ensure high performance, quality outcomes, and strong patient engagement.
This is a hybrid position that includes a competitive benefits package, featuring health insurance, paid time off, a 401 (k) match, and opportunities for growth in a fast-paced healthcare technology environment. There is a preference for candidates who are located in Chicago or who are willing to travel to Chicago for client visits.
RESPONSIBILITIES
Strategic Leadership & Operational Scale
- Develop and execute the operational strategy for a national care delivery program, aligned with CCM, APCM, and VBC models
- Lead and grow a multi-layered clinical operations team (clinical managers, LPNs, MAs, care coordinators) to deliver efficient, high-quality, patient-centered care at scale
- Build and refine workforce planning models to meet growth and performance targets
- Partner with executive leadership to define success metrics, operational KPIs, and quality goals
Operational Oversight
- Partner with the Director of Service Delivery to ensure compliance with CMS regulations, HIPAA requirements, and other state and federal requirements
- Establish and monitor clinical quality assurance processes, escalation pathways, and continuous improvement loops to drive HEDIS/Stars measures
- Drive outcome performance across patient engagement, care plan adherence, documentation quality, and regulatory compliance
- Serve as a clinical escalation and decision-making authority for complex patient and operational issues
Cross-Functional Collaboration & Product Enablement
- Partner closely with Product and Engineering teams to shape the evolution of Phamily, ensuring platform design aligns with clinical workflows and operational priorities
- Translate frontline operational needs into product requirements, enhancements, and automation opportunities
- Collaborate with Client Success and Implementation teams to support client onboarding, program performance, and outcomes reporting
Operational Execution & Process Optimization
- Oversee daily operational performance while driving long-term process optimization and scalability
- Lead the design and deployment of standard operating procedures (SOPs), training programs, and quality frameworks
- Monitor and report on operational performance metrics, identifying trends and opportunities for improvement
- Build mechanisms to ensure consistency and accountability across distributed, remote clinical teams
Outcomes & External Storytelling
- Support the creation of outcomes studies, leveraging internal data to demonstrate the clinical and economic impact of our programs
- Translate operational and clinical achievements into clear, credible narratives for external stakeholders
- Partner with Marketing, Growth, and Client Success teams to provide clinical input on case studies, white papers, and presentations
- Ensure that clinical excellence is not only delivered but also communicated effectively and strategically
Team Leadership & Development
- Lead, manage, and mentor clinical managers and team leads to build a strong, empowered, and mission-aligned team culture
- Invest in leadership development, performance management, and clear growth pathways for team members
- Foster a culture of operational excellence, innovation, and patient advocacy
REQUIREMENTS
- RN, NP, PA, or other clinical licensure required
- 7+ years of clinical or care delivery experience, with at least 3+ years in operations leadership at a healthcare organization, virtual care provider, or value-based care entity
- Proven experience building and scaling care delivery teams and operations in a high-growth environment
- Deep understanding of CCM/APCM workflows, CMS regulations, value-based care programs, and population health strategies
- Strong track record of cross-functional leadership with product, engineering, and client-facing teams
- Experience supporting the development of outcomes studies, case studies, or other evidence-based communications preferred
- Demonstrated ability to use data and technology to drive clinical outcomes and operational efficiency
- Experience managing remote, distributed teams at scale
- Exceptional leadership, communication, and strategic problem-solving skills
- Proficiency with EHR systems (e.g., Epic, Cerner) and care management platforms
- Highly organized with excellent communication, leadership, and conflict resolution skills.
- Tech-savvy and comfortable using digital platforms, analytics dashboards, and communication tools.
- Authorized to work in the U.S. and available for occasional travel to team or client meetings.
OUR COMPENSATION AND BENEFITS
- Competitive compensation commensurate with experience
- Potential to earn equity based on performance
- Remote-friendly work environment
- Medical, dental, and vision coverage for employees and dependents at a nominal cost
- Paid maternity leave
- FSA and Dependent Care account options
- 401(k) Eligibility after 6 months of full-time employment
- Collaborative, mission-driven work environment
If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.
Jaan Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
