Medical Assistant

At Affect, we are a mission-driven company where your work directly and immediately impacts the well-being of others. You will make a tangible difference in people's lives from day one. By providing medical and behavioral services through our digital recovery program, we unlock our members’ potential to not only rebuild their lives but also create a ripple effect of positive change in the lives of their families, friends, and society at large.

Join our incredible team at Affect as we evolve our member services and add a Medical Assistant to our team! We are seeking an experienced Medical Assistant to ensure our members receive seamless medication support while maintaining strong communication with providers, pharmacies, and Affect’s care team. This role has day-to-day responsibilities that are dynamic in nature, and a successful teammate will really want to proactively solve challenges as they arise all the while providing exceptional customer service. We approach every member interaction with empathy, ensuring they feel valued, supported, and empowered throughout their treatment journey.

If this sounds like you, consider the opportunity below!

📌 Hours: This is a full-time telehealth position with working hours of 8:00 AM – 5:00 PM EST, Monday – Friday.📌

Key Responsibilities include:

• Act as the primary liaison between members, providers, and pharmacies to troubleshoot prescription issues, delays, and prior authorizations.
• Communicate effectively and professionally with pharmacies and senior medical staff (e.g., psychiatrists and psychiatric mental health nurse practitioners)to resolve medication access issues.
• Identify recurring medication-related concerns and proactively escalate patterns or process gaps to the appropriate team.
• Recognize signs of medical emergencies, utilize screening tools to assess risk, and follow established escalation protocols, including contacting 911 when necessary and guiding members through appropriate escalation pathways.
• Clearly communicate with members on medication-related concerns, ensuring they understand prescriptions, dosages, and necessary next steps.
• Assist with medication reconciliation, ensuring accurate medication records in Affect’s Electronic Health Record (EHR) system.
• Assist providers with lab orders, prior authorizations, and documentation.
• Proactively identify areas for improvement in medication support workflows and contribute to process enhancements.

Qualifications:

• Minimum 4 years of experience as a CMA (Certified Medical Assistant) or RMA (Registered Medical Assistant). MUST have worked as a CMA/RMA in a MOUD or MAT medication-assisted treatment program.
• MUST have a minimum 2 years of telehealth experience, preferably in behavioral health or substance use treatment setting
• Strong understanding of medical terminology, medications, substance use treatment, and general healthcare and pharmaceutical practices
• Experience with EHR systems, prior authorizations, and pharmacy coordination
• Excellent customer service skills, empathy, and the ability to build strong rapport with members
• Exceptional problem-solving skills and attention to detail, with a bias toward action
• Medical Assistant Certification required—recognized as a CMA or RMA by one of the following national organizations:
• CMA (American Association of Medical Assistants - AAMA)
• CCMA (National Healthcareer Association - NHA)
• NCMA (National Center for Competency Testing - NCCT)
• RMA (American Medical Technologists - AMT)
• RMA (American Allied Health)
• NCMSMA (National Healthcare Worker’s Association - NHCWA)
• NRCMA (National Association for Health Professionals - NAHP)
• NRMA (National Registry of Medical Assistants - NRMA)

If you are passionate about making a difference in the lives of individuals with substance use disorders, possess the qualifications outlined above, and want to be part of a forward-thinking organization that values passion, empathy, and accountability, we encourage you to apply for the Medical Assistant position at Affect.

Join our team and contribute to our mission to transform the lives of individuals affected by substance use disorders through innovative treatment approaches, cutting-edge research, and compassionate care.

How We Support You Affect is on a mission to change the way the world treats addiction and mental health. We are a dedicated group of individuals who are passionate about serving our Members, and just as passionate about creating an intentional culture and community with each other. We recognize that every single one of us are on our own journey's towards well being and are creating an environment to support that in ourselves and our Members. On top of that, we offer comprehensive medical benefits, paid vacation, remote work, company social events, and professional development and growth opportunities at a quickly growing startup for a massive societal problem.