Customer Success Associate
•Datadog· 8h
SupportFull-timeOceania
8h ago
Juicebox·3 months ago
Juicebox is on a mission to help teams win the talent war.
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Perplexity, and leading AI labs use Juicebox to power their hiring, alongside 3,000+ customers from early-stage startups to Fortune 500 companies.
We’ve crossed $10M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised $36M in funding, including a $30M Series A led by Sequoia Capital. Additional investors in Juicebox include Coatue, NFDG, Lux Capital, Y Combinator, and BOND Capital.
We're hiring a Customer Success Manager focused on our AI Agents — a flagship product that helps recruiting teams run searches, write outreach, and uncover hidden candidates with just a prompt.
You’ll own the full customer lifecycle for Agent adoption: onboarding, education, expansion, and retention. You’ll partner closely with Sales to drive upsells, work cross-functionally with Product to shape roadmap feedback, and serve as the go-to resource for helping customers get real outcomes with AI-powered sourcing.
This is a strategic, customer-facing role with direct revenue impact, and a key part of how we scale the future of recruiting.
Own adoption, expansion, and retention of Juicebox’s Agent product
Deliver live customer onboarding, training, and usage reviews
Identify upsell opportunities and partner with Sales to close them
Help customers integrate Agents into their sourcing workflows
Proactively surface product feedback, usage gaps, and new feature needs
Act as the internal voice of the customer across Product and Engineering
Track and improve Agent activation, engagement, and expansion metrics
Have 2–5+ years experience in Customer Success, Account Management, or Sales roles
Are a strong communicator — confident with both execs and sourcers
Are comfortable in live calls, product walkthroughs, and upsell conversations
Are analytical — you care about usage metrics, feedback loops, and measurable outcomes
Have worked in fast-paced environments where you wore multiple hats
Are based in SF or open to relocating (in-office 5 days/week)
Experience with AI tools, recruiting tech, or B2B SaaS
Background in agency or in-house recruiting
Familiarity with tools like HubSpot, PostHog, Notion, or Clay
Exposure to Product or Sales orgs, especially in early-stage companies
Compensation: $130-$180K base salary, based on experience. Commission on top for OTE of $140 - $220K. Generous benefits, including medical, dental, and vision. Lunch stipend.