Who You Are

Do you love to problem-solve issues for customers? How would you like to be part of a fast-growing team with the ability to learn and develop new skills?

As an Associate on the Medical Benefits team, you will help ensure the best possible customer benefits experience by collaborating with team members to improve processes, help Sales and Onboarding teams resolve client issues with our Customer Success teams; all while owning the day-to-day tasks associated with managing medical insurance benefits.

Your Success Profile

What You Will Work On

Day-to-Day Operational Responsibilities

• Perform day-to-day operations for medical insurance as part of Justworks Benefits Programs
• Identify and escalate issues impacting these benefits and support resolution with senior members, internal and external stakeholders, including product and engineering teams as needed
• Resolve member eligibility and benefit issues in relation to our medical products, adhering to our agreed-upon SLA for each request
• Perform outreach and follow-up to external and internal partners through appropriate communication channels to resolve issues
• Perform quoting related to health insurance benefits as needed
• Review and resolve recurring error reports provided by insurance carriers, partnering with internal stakeholders as needed
• Assist senior team members in building out internal benefit resources (help articles, training decks, etc.)
• Develop creative solutions for new issues with assistance from supervisors using available resources and systems

Cross-Functional Collaboration & Support

• Partner with our Customer Service Organization, Product Support Specialists, and Legal teams to improve systems and resolve issues
• Perform other related responsibilities as needed based on department and/or organizational needs

How You Will Do Your Work

As an Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

Qualifications

• Minimum of 2 years of work experience in a similar role (operations, onboarding role, or customer service-related field preferred)
• Knowledge of Excel or equivalent required; SQL knowledge a plus
• Knowledge of employer-sponsored benefit plans strongly preferred
• Knowledge of insurance operations a plus
• Experience breaking down complex concepts to core details preferred
• Experience working in a fast-paced, data-driven environment preferred
• Strong written and verbal communication skills
• Process-driven and technologically savvy
• Ability to work as part of a team

The base wage range for this position based in our New York City Office is targeted at $28.85 to $31.74 per hour.

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