Who You Are

You know how to identify areas for process and procedure improvement. You strive for operational efficiency and leverage your technological literacy to obtain it. You demonstrate patience, determination, and excellent people skills, and are eager to contribute these assets to a fast-paced, entrepreneurial environment.

As a Payroll Tax Amendment Specialist, you will triage, troubleshoot tax filing issues and adjustments that lead to the creation and filing of payroll tax amendments. You should have the ability to dependably execute routine and less typical tasks to make sure our clients are compliant. Your role involves working cross-functionally to solve customer issues, as well as communicating with federal, state & local jurisdictions.

Your Success Profile

What You Will Work On:

• Adhere to and maintain Tax Amendment Standard Operating Procedures (SOPs), including Service Level Agreements (SLAs) for work completion.
• Create and file amended returns as needed, using payroll tax software for all Federal, State & Local jurisdictions. This includes W2Cs and amended 1099s (NEC and MISC).
• Create and back-file payroll tax returns upon receipt of pertinent client information.
• Research, resolve, and follow up with taxing jurisdictions and internal teams regarding amended tax returns.
• Triage incoming issues and inquiries to identify trends and determine the need for engineering intervention.
• Maintain knowledge of R&D, ERTC, and other payroll tax credits, including their application to amended returns.
• Contribute to time-saving changes in payroll tax processes and procedures, collaborating with key stakeholders across the team.
• Collaborate with team members to define and finalize internal policy for handling critical compliance issues, partnering with Engineering, Product, Legal, Compliance, and Accounting to set future-state standards.
• Actively participate in the training of new team members and provide progress reports to the direct manager.
• Reconcile tax discrepancies and prepare necessary adjustments to ensure compliance.
• Perform other related duties as assigned.

How You Will Do Your Work

As a Payroll Tax Amendment Specialist, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your effectiveness will be grounded in the following competencies:

• Detail-oriented: You bring rigor and precision to your work. You’re thorough, organized, and proactive in identifying both the root causes of issues and their downstream impact.
• Adaptability: You are flexible in the face of shifting priorities or ambiguity. You’re able to recalibrate workflows and support your team through change without losing momentum.
• Good Judgment: You are solution-oriented and approach challenges with curiosity. You assess risks, connect patterns, weigh trade-offs, and take ownership for outcomes, not just activity.
• Clear Communication: You communicate with clarity and purpose, whether in writing, pod/team meetings, or in 1:1s. You know when to listen, when to lead, and how to ensure alignment across the team and with leadership.
• Systems Thinking: You see the big picture. You recognize how people, processes, and timelines interact—and use that understanding to optimize how your pod operates as part of a larger whole.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie: Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness: Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit: You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity: Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity: Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 1+ years in a payroll tax environment,
• Demonstrated advanced proficiency in Excel and/or Google Sheets, utilizing VLOOKUP and other data manipulation functions for effective data management, is required.
• Strong written and verbal communication skills, with the ability to translate complex processes clearly
• Process-driven and highly organized, with the ability to adapt in a fast-paced environment.
• Technologically savvy; experience with utilizing multiple systems and software programs to manage work and drive execution.
• Experience executing on multi-state tax accounts and tax amendments across multiple employers or for a single large employer.
• Demonstrating expertise with quarterly and year-end filing cycles is a plus.
• Tax compliance, licensing, auditing experience and familiarity with multi-state tax portals, a plus.

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