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At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
At Justworks, we believe that every stage of the customer journey - onboarding, success, retention, and graduation - is an opportunity to deepen trust and drive growth. As we scale, we’re investing in a dedicated Customer Success & Retention Program Management function to ensure our customers feel supported, successful, and empowered from day one.
We’re hiring a Customer Success & Retention Program Manager to design, launch, and optimize programs that improve customer satisfaction, adoption, and retention at scale. In this cross-functional role, you’ll partner closely with Customer Success, Onboarding, Support, Sales, Marketing, Product, and Revenue Effectiveness to ensure our customers experience seamless value throughout their journey with Justworks.
This role is a fit for someone who is equal parts strategist, operator, and collaborator. You’ll be the engine behind some of our most impactful initiatives - including onboarding education, success milestones, feature adoption campaigns, and retention programs that safeguard customer loyalty.
If you thrive in a fast-paced environment, love building and running programs that deliver measurable outcomes, and want to shape how thousands of small businesses experience Justworks, this is the role for you.
We’re looking for someone who brings a strong mix of consultative, analytical, and operational skills. Success in this role means:
And, like all Justworkers, you embody our COGIS values: Camaraderie, Openness, Grit, Integrity, and Simplicity.
#LI-Hybrid #LI-KC2
The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
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Justworks frees entrepreneurs to focus on what matters: building their business and creating great places to work. Justworks is the simplest way for growing businesses to pay people and offer rich benefits. Its comprehensive platform automates benefits, payroll, HR and government paperwork. With Justworks, entrepreneurs have the resources to make their company a better place to work. They have increased bandwidth and peace of mind, knowing that Justworks has them covered. Their teams benefit from top health insurance, benefits, and perks normally reserved for staff in large corporations.
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