About Karya:
Why was Karya on the cover of the Time Magazine , highlighted by Satya Nadella , and chosen by Google as its partner for Project Vaani?
In part, because Karya is on a mission to provide AI enabled earning and learning opportunities to economically underserved communities, thereby building a pathway out of poverty for them. Karya achieves this while also delivering high quality, timely, and price competitive data to its clients.
Karya’s workers make at least 20 times the Indian minimum wage and through our one-of-a-kind digital work platform, we have delivered over 40 million digital tasks and are poised to positively impact over 100 thousand workers by the end of the year. In the coming years, our goal is to rapidly scale our impact by bringing economic opportunities to millions of underserved users in India.
We are looking for an organised and proactive individual to fill a hybrid role as a Coordinator - Work management (Kannada language).
You will help foster a positive community environment, oversee financial transactions, and ensure the quality of app content through internal reviews and testing. The role requires working with marginalised communities, and treating individuals with empathy, respect, and cultural sensitivity. Proficiency in English, Kannada and fluency in at least one regional language (Hindi, Telugu, Tamil) is essential.
Key Responsibilities:
1. Community Coordination:
- Serve as the main point of contact for community members and app users, particularly from marginalised communities.
- Organise and facilitate community engagement activities, training sessions, and onboarding processes with empathy and cultural sensitivity.
- Provide first-level support to address user inquiries, concerns, or complaints, ensuring quick resolution and maintaining a smooth, respectful experience.
- Actively collect, document, and relay feedback from users to the project and technical teams to inform improvements in product design, services, and operational processes.
- Maintain positive relationships with stakeholders and partners.
- Ensure that interactions are inclusive and supportive, fostering trust within the community.
- Keep clear records of engagement activities, attendance, and outcomes to support project monitoring and reporting.
2. Payment Management:
- Oversee financial transactions, ensuring timely and accurate processing of payments.
- Monitor budgets, expenses, and financial reports in collaboration with the Project Manager.
- Ensure invoicing is handled properly and maintain financial records.
- Address any payment-related issues and coordinate with external partners on financial matters.
3. Content Review & Internal App Testing:
- Regularly review app content, ensuring it aligns with project guidelines and quality standards.
- Conduct internal testing of new app features, updates, or workflows to identify potential bugs, usability issues, or gaps in user experience.
- Collaborate with developers and content creators to troubleshoot and improve the app’s functionality.
- Ensure all content is user-friendly, culturally relevant, and meets the community’s needs.
- Assist in creating FAQs, user guides, or training materials that support users in navigating the app confidently.
Required Qualifications
- Minimum of 1 year of experience in community coordination, financial management, or content review roles.
- Degree or diploma in social sciences, business management, or a related field.
- Proficiency in English and Kannada and fluency in at least one of the following languages: Hindi, Telugu, Tamil
- Experience working with marginalised communities and a deep understanding of their challenges and needs.
- Familiarity with basic digital tools or mobile applications used in community settings (training will be provided as needed).
People matter at Karya and these are some of the perks and benefits we created for our team:
- Flexible vacation and leave policy
- Flexible work options
- Insurance as per industry standards
- Access to industry stalwarts and networking opportunities
Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity and disability.
Karya invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search to apply for a career opportunity, reach out at [email protected]
