Ketryx·over 1 year ago
Job Title: Client Operations Engineer
Employment Status: Full-time
Office Hours: Monday - Friday; hybrid schedule
Location: Boston, Massachusetts
Compensation: $62,000 - $75,000 base + variable + equity options
*compensation may be negotiated based on experience level
Ketryx is on a mission to save and improve lives by making medical software and AI safe, secure, and reliable. We empower software teams building medical applications to create compliant, high-quality products that patients and providers around the world can trust. By automating the complex documentation and quality processes that slow innovation, we help our customers build safer, more innovative medical software—faster.
As a leader in the emerging field of AI/ML in MedTech, we’re building a Client Operations team that blends technical excellence with empathy, service, and growth. We’re looking for Client Operations Engineers who are eager to learn, excited by complexity, and driven to make a real impact through meaningful work.
If you’re curious, team-oriented, and motivated to grow in a mission-driven environment, we’d love to meet you.
We’re growing our Client Operations team to support an expanding group of customers who rely on Ketryx to power their safety-critical development processes. As a Client Operations Engineer, your role is to help our customers thrive—by becoming a trusted partner, delivering exceptional service, and applying technical and quality expertise to solve meaningful problems.
In this role, you’ll support customers from onboarding through long-term partnership. You’ll configure and tailor the Ketryx platform to meet their needs, help optimize quality and regulatory workflows, and ensure they get the most from our technology. You’ll also collaborate with internal teams to shape the product and improve how we work—contributing to solutions that define the future of medtech.
This is a foundational role in achieving our ambitious goal of impacting over 20 million patient lives in 2024. You’ll help bring safer, more innovative technologies to the world—while growing alongside a team that values curiosity, humility, and service. If you thrive in fast-paced, mission-driven environments and are looking to build something that matters, we’d love to hear from you.
You’re energized by meaningful work and driven to help others succeed. You bring a strong sense of care and curiosity to everything you do—whether learning a complex system, supporting a teammate, or helping a customer solve a challenging problem.
You have experience in regulated environments or technical systems, and you understand the importance of precision, safety, and process. You communicate clearly, think critically, and thrive in dynamic, fast-paced settings where trust, growth, and collaboration matter.
You’re humble, thoughtful, and eager to grow—ready to take ownership of your work while contributing to something larger than yourself. If this sounds like you, we’d love to meet you.
Keywords: customer success, client operations, professional services, systems engineer, Solutions Architect, Software as a Medical Device, SaMD, product management, technology, client management, quality, regulatory, system engineer, B2B, regulation, task management, project management, Greater Boston, MA, SQL, KQL, python, java
Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances
Ketryx is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.
Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!