The role provides support to employees and managers at a regional or cluster level. As a trusted professional, the Advisor works closely with Consultants, Business Partners and Centres of Excellence to provide timely, effective and efficient services to managers and employees
Duties and Responsibilities
- Supports managers and employees with questions / concerns on P&C processes and policies.
- Managing the resolution of queries within agreed service levels.
- Providing accurate responses to queries first time.
- Effective management of queries through the case management system.
- Timely escalation of queries to the correct point of contact responder.
- Preparing employees’ documents (e.g. offer letters, contracts, bonus letters, termination letters etc)
- Collaborating with People Centres of Excellence to resolve any questions that ‘break policy’.
- Providing feedback to CoE’s on consistent policy questions / issues.
- Supporting the implementation of Continuous Improvement initiatives.
- Proactively encouraging the use of self-service tools and portal by all employees and managers.
- Working closely with other Service team members and P&C Consultants and People Business Partners, actively forwarded cases related to data management to the responsible P&C point of contact.
- Other duties as required from time to time.
