Customer Experience Associate
•Rain· 8h
SupportFull-timeAmericas
8h ago
Klaviyo·2 months ago
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
At Klaviyo, we’re rewriting how brands build, grow, and scale relationships with their customers. Our platform turns messy customer data into meaningful experiences: smarter segmentation, deeper personalization, and faster growth across email, SMS, and beyond. We are the only B2C CRM on the market.
We’re riding a strong wave of growth – we hit $937.5 million+ in revenue 2024, up 34% year-over-year, and we’re already at a ~$1.08 billion-run-rate in 2025. Our momentum isn’t just about top-line numbers: in Q2 we grew to $293 million in revenue (+32% year over year) while expanding our customer base and international reach. As the go-to CRM for consumer-brands, we’re scaling globally, moving up-market, and deepening value for our customers – and we’re looking for team members who are excited to grow with us!
We already power some of the world’s most iconic brands, but we’re just scratching the surface in the enterprise space. That’s where you come in. This is your chance to join a company scaling quickly, work with some of the most recognizable companies in the world, and own the kinds of deals that define markets. If you’re a proven closer who thrives on multi-threading across complex organizations, driving seven-figure deals, and consistently landing at the top of the leaderboard, this role is for you.
As an Senior Enterprise Account Executive, you’ll own a territory of household enterprise name brands and run large deals that will define and continue Klaviyo’s enterprise footprint. This isn’t transactional SaaS selling, it’s strategic, consultative, and highly complex. You’ll work with CMO, CTO, CIO, and CEO-level stakeholders to transform how leading companies engage with their customers. Think fewer accounts, bigger logos, higher stakes, and outsized wins.
6+ years of enterprise selling experience into the Fortune 5000 and success exceeding quotas in AI and SaaS solutions
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Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.