Role: Amazon Catalog Team Lead
Hours: 9am - 6pm Pacific Standard Time
USD Salary: Negotiable based on experience
The Team Lead, Catalog Management, is responsible for guiding a team's day to day activities, ensuring efficient operations and alignment with business objectives. Following company and department policies and procedures, team leads mentor and train team members and serve as a subject matter expert (SME) or Trainual content owner for specialized department functions.
Primary Responsibilities:
- Through the use of company and department practices and procedures, provides dedicated customer service to clients to ensure a smooth and compliant operation on the Amazon platform and ensures optimized product listings with accurate descriptions and images for clients
- Maintains or exceeds department-established performance standards
- Leads and mentors the team, fostering professional growth and alignment with company goals
- Serves as an SME or Trainual content owner overseeing assigned training curriculum, driving continuous improvement and ensuring team completion targets are met
- Drives strategic initiatives to improve operational performance, profitability, and client satisfaction
- Collaborates cross-functionally with teams to align Catalog department efforts with broader business objectives
- Provides performance insights to management, including reporting on key metrics and team outcomes
- Coordinates and leads team meetings, training sessions, and other development activities
- Discusses anomalies, possible causes, and solutions with the team to ensure alignment with client and company requirements
- Maintains or exceeds department-established performance standards
- Serves as a resource for complex problem-solving, supporting the team in addressing unique or challenging tasks
- Oversees project workflows, ensuring tasks are completed on time and meet quality standards while delegating effectively
- Acts as a primary point of contact for cross-departmental collaboration, aligning team efforts with broader organizational goals
- Ensures team adherence to department standards and best practices for internal tools (e.g., Asana, Vonage, Trainual)
- Other duties as assigned
