Onboarding Specialist

About The Role:

Our SpendHound product is quickly growing, and we are scaling our internal operations to support new customer growth and onboarding. We are looking for an Onboarding Specialist to join our SpendHound team and manage the customer integration process and facilitate the customer handoff between Sales and Customer Success.

Candidates must have primary residency (and be physically located) in Colombia in order to be considered for the position. If hired, you must maintain residency and be physically located in Colombia. (Anywhere fully remote, but within Colombia)

As an Onboarding Specialist, You Will:

• Oversee the customer integration process to ensure that every customer correctly integrates their relevant data sources to complete setup on our platform

• Serve as the main point of contact for new customers following handoff from sales

• Schedule and lead new customer integration and onboarding calls

• Provide SpendHound guides and lead live walkthroughs on how to set up specific key integrations

• Work with the Product team to troubleshoot any integration issues that customers experience

• Handoff customers to the Customer Success team following successful integration

• Optimize the integration process to reduce the time to fully integrate a customer

• Improve the customer experience through the creation of integration guides

• Work primarily with the sales, product, and customer success team members to align on priorities and deliver a fantastic product experience

You Are Likely To Succeed If:

• You have 3+ years of experience working with mid-sized or enterprise customers in a client-facing role (English-speaking customers preferred)

• C1+ Level English

• You have basic experience with how integrations and APIs work

• You have exceptional attention to detail

• You have a strong sense of urgency

• You have experience managing multiple processes in parallel

• You have strong verbal and written communication skills

• You prefer working in a fast-paced environment with a rapidly changing product

• You enjoy working collaboratively and supporting a small team

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.

About YipitData

• YipitData is the market-leading data and analytics firm. We analyze billions of data points every day to provide accurate, detailed insights across industries, including consumer brands, technology, software, and healthcare.

• Our insights team uses proprietary technology to identify, license, clean, and analyze the data that many of the world’s largest investment funds and corporations depend on. We raised $475M from The Carlyle Group at a valuation over $1B, further accelerating our growth and market impact.

• We have been recognized multiple times as one of Inc’s Best Workplaces. As a fast-growing company backed by The Carlyle Group and Norwest Venture Partners, YipitData is driven by a people-first culture rooted in mastery, ownership, and transparency.

• With offices in New York, Austin, Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore, we continue to expand our reach and impact across global markets.

About SpendHound

• SpendHound is a 100% free software renewal management platform and service recently launched by the research firm YipitData. (See this introductory video from SpendHound’s Senior Product Manager!)

• SpendHound is the single source of truth for companies’ renewal information and includes:

  • A comprehensive view of all software applications used with annual contract values, auto-renewal information, renewal dates, license counts, and more

  • An invoice and contract management system for companies to store their invoices and contracts

  • Renewal reminders through email and Slack so companies never miss upcoming software renewals

  • Free advice from procurement experts to discuss price benchmarking insights and negotiation strategies for any upcoming renewals

  • Companies use the SpendHound platform and procurement expert service to save time and money on their software renewals.

  • SpendHound is free for customers because customer data is de-identified, aggregated with other panelists, and used as part of YipitData market research (example report).