Leap Legal Software·16 days ago
LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globally, have offices in the USA, Australia and the UK with more than 12,000 law firms using our software worldwide. We are seeking a Helpdesk Technician to join our highly motivated, high velocity and growing team on a hybrid work model. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.
We employ people who are smart and can get things done.
The Helpdesk Technician will focus on guiding LEAP customers for various use and installation related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests. Once fully trained, this role will be working a remote 40-hour week shift pattern from 9-6pm daily.
Responsibilities and Duties (including but not limited to)
All training will be provided.