-Provide expert service support as L3 specialist for the service.
-Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
-Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
-Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
-Problem corrective action plan proposals.
-Deploying bug-fixes in managed applications.
-Gather requirements, analyze, design and implement complex visualization solutions
-Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
-Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
-Provide technical feedback and mentoring to teammates
