Senior DevOps Engineer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

Overview

Welcome to the Cloud DevOps Core (CDC) team at LivePerson! We are a tight-knit group of 5 DevOps engineers located across Poland and Germany, supporting our global infrastructure and development teams. We are seeking a hands-on Senior DevOps Engineer to join our growing team in Sofia, Bulgaria. In this role, you will apply engineering principles to automate development and deployment workflows, manage hybrid cloud environments (GCP and on-prem), and ensure reliability, scalability, and security across LivePerson’s platforms.

You’ll thrive here if you:

• Take ownership, learn from mistakes, and deliver with excellence.
• Collaborate with integrity and uplift your teammates.
• Build partnerships that move our technology forward.
• Use data to guide decisions and foster continuous improvement.

What You’ll Do

• Mentor DevOps engineers and promote a culture of automation and innovation.
• Design and implement scalable automation for infrastructure and deployments across GCP and on-prem.
• Architect secure, compliant environments using Terraform, Vault, and GKE.
• Manage and harden Kubernetes clusters; automate Vault policies and secret management.
• Build and enhance CI/CD pipelines (GitLab or Jenkins) for secure, efficient delivery.
• Optimize performance, cost, and developer productivity through automation.
• Improve observability, reliability, and incident response under the “You Build It, You Run It” philosophy.
• Manage and secure Kubernetes (GKE and on-prem) clusters, ensuring proper configuration, access control, and scalability.
• Configure and maintain HashiCorp Vault for secure management of secrets and sensitive data.
• Implement Vault policies and access controls to safeguard secrets and enforce least-privilege principles.
• Build and maintain CI/CD pipelines integrating GCP, Kubernetes, and Vault for automated, secure deployments.
• Monitor, troubleshoot, and optimize cloud and on-prem environments using observability tools.
• Participate in on-call rotations and drive continuous improvement under our “You Build It, You Run It” philosophy.

What You’ll Bring

• 5+ years in DevOps, Cloud, or SRE roles.
• Strong experience with GCP, Kubernetes (GKE), IAM, Cloud Storage, VPC networking, security best practices, and Terraform.
• Proven CI/CD expertise (GitLab, Jenkins) and scripting in Bash, Python, or Go.
• Hands-on work with monitoring tools (Prometheus, Grafana).
• Ownership mindset, focus on quality, and continuous improvement..
• Proficiency in Infrastructure as Code (IaC) using Terraform.
• Experience with CI/CD tools such as GitLab or Jenkins, including automation of build and deployment workflows.
• Strong background in monitoring and logging (e.g., Prometheus, Grafana, Elastic).

Nice to have

• Experience with ScaleOps or other cloud automation/orchestration platforms.
• Familiarity with multi-cloud environments (AWS, Azure).
• Experience with Ansible or other configuration management tools.
• Experience with FluxCD or other Continuous Delivery tools
• Experience with Cilium/Calico or other K8s CNI tools
• Experience with Istio or other Service Mesh for K8s tools
• Experience with External Secret Operator or other K8s secret management tools.

Benefits

• Health: medical, dental, and vision
• Development: Native AI learning
• Health: medical, dental, and vision
• Time away: 28 vacation days + 5 additional care days
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Food Vouchers.
• Multisport card
• MacBook device
• #LI-Remote

Additional Requirements

• Applicants must be authorized to work in Bulgaria.
• This is a hybrid role based in Sofia (2 days per week in office).

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.