Salesforce Developer III

Location: India-Remote

Work Timings: 1:30 PM to 10.30 PM IST

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview:

We are seeking a talented and experienced Salesforce Developer to join our global LivePerson team. The ideal candidate will be responsible for designing, implementing, and managing robust Salesforce solutions that align with our business objectives in the Customer Care organization. In this role, you will translate complex business requirements into scalable Salesforce features, utilising your expertise in configuration, custom development, and system integration. You will collaborate closely with various stakeholders to deliver high-quality solutions and ensure the optimal performance and integrity of our Salesforce environment.

Key Responsibilities:

• Design and implement Salesforce solutions aligning with business goals across marketing, sales, and service
• Translate business requirements into Salesforce features using best practices in configuration and custom development
• Build scalable solutions, including Flows, custom objects, validation rules, Apex classes, and Lightning components
• Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools
• Collaborate with product owners, analysts, and technical stakeholders to gather requirements and conduct design reviews
• Document solutions, user stories, and technical processes
• Coordinate training, walkthroughs, and knowledge transfer
• Ensure proper deployment and environment strategy is followed for releases, and provide post-deployment support
• Manage configuration items such as profiles, permission sets, page layouts, and automations
• Maintain clean data practices through deduplication, validation, and system governance
• Stay current on Salesforce releases and recommend AppExchange solutions and platform governance

Qualifications:

• Minimum of 4 years of experience as a Salesforce Developer or Administrator
• Proficient in Salesforce automation (Flows), Apex, SOQL, and Lightning components
• Experience building and deploying integrated solutions using APIs or middleware
• Experience documenting technical designs
• Salesforce Administrator Certification Preferred
• Additional Salesforce certifications (Platform Developer I/II, Marketing Cloud, Experience Cloud, or Data Cloud)
• Experience with large-scale enterprise environments or multi-cloud Salesforce implementations
• Understanding of agile development methods and tools like Jira
• Strong technical skills, excellent communication, and a strong problem-solving mindset
• Ability to work independently while being an active collaborator
• Comfortable with shifting priorities and managing multiple deliverables
• Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies
• Strong self-management skills and the ability to launch new initiatives to improve processes

Certifications & Qualifications:

• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Experience with relevant technologies, such as Apex, Visualforce, Lightning Components (Aura & LWC), with deep hands-on experience in Flows, Triggers, SOQL, SOSL, Batch Apex, and asynchronous processing.
• Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

Benefits:

• Personal time off 15 days - Casual (5) days & Care Days (5)
• Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws
• Group Personal Accident: 3x of the employee’s Gross Salary
• Group Term Life: 3x of the employee’s Gross Salary
• Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative, just let us know! We're here to help you create a meaningful impact.

Financial & Growth

• Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson's success.
• Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]