Senior Account Executive - Found

🏷️ Title: Senior Account Executive

👫 Department: Found, Commercial. Reporting to the Head of Commercial, Found

💰 Salary: £40,000 - £70,000 base + 50%+ commission for high performers

🎁 Benefits & Culture: See here

🎥 Meet our CRO: Selling to care homes

📈 Equity: A very generous EMI share offering

🌴 Holiday: 26 days + bank holidays

💗 Mission: Elevate later life for everybody and build the care sector of the future

💻 Office Policy: Hybrid with a minimum of 2 core office days per week

🌍 Office Location: London Bridge, London, UK

🔍 The Opportunity:

Team Found is looking for an experienced Senior Account Executive to join their high-performing commercial team! Found is Lottie's CRM platform, designed to help clients manage, prioritise, and forecast their occupancy and enquiries. This is an exceptional opportunity for a seasoned sales professional who excels at building strategic partnerships, navigating complex sales cycles, and driving significant revenue growth. You'll lead new business acquisition with enterprise and mid-market accounts, while having substantial autonomy to shape commercial strategy and influence product direction. You'll partner closely with sales leadership, product, engineering, and the wider Commercial team to drive impact.

💻 What does this role involve?

• Lead strategic prospecting and pipeline development for high-value clients and enterprise partners for Found by Lottie.

• Deliver sophisticated product demonstrations that align Found's capabilities with complex client needs and strategic objectives.

• Own and execute the full sales cycle for mid-market and enterprise deals, from initial engagement through to contract signature.

• Negotiate complex contracts and commercial terms with senior stakeholders and decision-makers.

• Cultivate strategic, long-term partnerships with key clients, positioning yourself as a trusted advisor.

• Mentor and support junior members of the sales team, sharing best practices and elevating team performance.

• Partner with the Customer Success team to architect seamless onboarding experiences for strategic accounts.

• Drive market intelligence and provide strategic insights to the Product and Commercial teams to inform roadmap and GTM strategy.

💪 What problems will you be solving?

• Accelerating revenue growth by closing high-value deals and building a robust pipeline of enterprise opportunities.

• Establishing Found as the category leader through strategic partnerships with key players in the care sector.

• Translating complex client requirements into compelling value propositions and commercial agreements.

• Elevating team capabilities by sharing your expertise and contributing to sales process optimisation.

• Bridging commercial and product strategy by providing critical market insights that shape product development.

👀 We think you’ll be a great fit if…

• Substantial experience in B2B SaaS sales, with a proven track record of consistently exceeding quota and closing mid-market to enterprise deals.

• Deep expertise in managing complex, multi-stakeholder sales cycles with confidence and strategic acumen.

• Exceptional communication and executive presence, with the ability to build credibility with C-suite and senior decision-makers.

• Strong commercial acumen, including contract negotiation, pricing strategy, and deal structuring.

• Strategic mindset with the ability to identify market opportunities and contribute to broader commercial strategy.

• Natural collaborator who thrives working cross-functionally with Product, Engineering, Customer Success, and Marketing teams.

• Self-directed and entrepreneurial, comfortable operating with ambiguity and taking initiative to drive results.

Sound like you but not quite 100%? Apply anyway - we're looking for potential and passion, not perfect CV match!

💔 This role isn’t for you if…

• You're not passionate about elevating later life for everybody – our mission is at the heart of everything we do.

• You prefer a highly structured environment with pre-defined playbooks; we thrive on autonomy and strategic problem-solving.

• You're not comfortable navigating complex sales cycles with multiple stakeholders and longer timelines.

• You don't enjoy influencing strategy and shaping how we approach the market.

• You're not excited about driving meaningful impact in an industry that affects millions of lives.

🔢 Lottie’s Interview Process

1. Screening interview led by Lottie’s Talent Acquisition Lead

2. First round interview led by Hiring Manager

3. Technical assessment interview with two members of Lottie’s commercial team.

4. Final interview with Will Donnelly (Lottie’s Co-Founder & CEO)

🤩 Candidate Experience: All candidates will be informed of their application status.

• Pre-Screen & First Interview: You'll receive an email notification, but no specific feedback will be provided at this stage.

• Hiring Manager Interview: If you are unsuccessful after this interview, you will receive constructive feedback via email.

• Case Study: If you are not successful after the case study, you'll receive constructive feedback via email and be offered a debrief call with our Talent Lead.

• Final Interview: For final-stage candidates who are not offered the role, we will provide your feedback live via a phone call.

🚀 Meet Lottie

Founded in London in July 2021, Lottie is a fast growth HealthTech start-up aiming to build the world’s first SaaS enabled marketplace for care and with a goal of allowing families to seamlessly book care online in a similar manner to reserving a holiday stay via Airbnb or Expedia.

Since launching in July 2021, Lottie has supported millions of care seekers find the right care for loved ones and has raised over £25m from leading venture capital funds including Accel, General Catalyst and Kindred, as well as from well known technology entrepreneurs including Mike Hudack (ex-CPTO of Deliveroo & Monzo) and Tom Blomfield (ex-CEO of Monzo Bank). More recently, Lottie was the acclaimed winner of LinkedIn and Startup.co.uk Top Startup awards.

As of today, Lottie offers three core products and services, including:

• Lottie (B2B2C Marketplace) - Free service that helps families find the UK’s best care homes and home care services.

• Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to effectively manage their enquiries, occupancy and finances.

• Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees.

🤩 Why Lottie?

• Career Opportunity - A career-defining opportunity to lead and shape the future of our flagship marketplace and tackle complex challenges across the stack!

• Early Hire Benefits - Be an early hire at one of the UK’s fastest growing startups and benefit from fast career progression, as well as a generous stock options package.

• Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of peoples lives. Care is one of the final remaining large consumer industries that is yet to be disrupted and positively revolutionised by technology.

• Investors - Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst.

• Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at some point in their life.

• People - Join a kind, talented and mission driven team that loves coming to work every day.

• Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 employee review score on Glassdoor.

• Award Winning - Acclaimed winner of LinkedIn’s 2024 “Top Startups” and named “the UK’s number one startup for 2025” in Startup.co.uk 100 Index.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.