Inside Sales Account Executive

About Lucidya

Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

About the Role

We are seeking a highly motivated Inside Sales Account Executive to qualify and nurture inbound leads generated through our website, marketing campaigns, and events. As the first point of contact for many of our potential customers, you will play a critical role in engaging prospects early in their buying journey, understanding their needs, and preparing them for successful conversations with our sales team. This role is essential to keeping our sales pipeline healthy, focused, and filled with high-quality opportunities.

What You’ll Do

• Engage with inbound leads promptly and professionally, assessing their fit based on Lucidya’s Ideal Customer Profile (ICP) and qualification criteria.

• Conduct concise discovery calls to uncover the prospect’s pain points, business context, and potential use cases.
• Book qualified meetings and pass them to the appropriate Account Executive, ensuring complete and clear context is documented.

• Maintain up-to-date, accurate records in HubSpot CRM, including detailed lead notes, statuses, and activity logs.

• Respond to all inbound leads within agreed timeframes to maximise conversion rates.