Operations Associate, Livery & Black Car

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

About the Team

The Luxury & Livery team leads the strategy, operations, and growth of Lyft's premium offerings within the rideshare ecosystem. Our team ensures that high-quality professional drivers and vehicles are consistently available across key markets, providing reliably excellent service to riders. We're deeply rooted in data and on-the-ground insights to ensure every improvement benefits drivers, riders, and our third-party supply partners alike.

About the Role

We're looking for a quick, hardworking Operations Associate who is eager to learn and grow with our Livery & Black Car Operations team. You'll be responsible for managing relationships with fleet partners in key regions, supporting owner-operators on our platform, and solving problems for the livery driver community. This role is critical to driving growth in Lyft's Black & Black SUV segments by enhancing the experience of millions of riders and drivers.

Responsibilities:

• Own end-to-end livery fleet onboarding in multiple markets or for multiple large fleets
• Facilitate recruitment of new supply by sourcing leads and completing outreach to onboard new fleet partners
• Manage day-to-day relationships with fleet partners across key regions, serving as their primary point of contact
• Support initiatives for owner-operators, ensuring their success on the Lyft platform
• Ensure fleet compliance with regulatory requirements in multiple markets
• Develop strong partnerships with local fleets and owner-operators by promptly addressing inquiries, collecting feedback, and identifying pain points or inefficiencies to escalate when appropriate
• Provide clear communication and education to fleet partners and owner-operators both one-on-one and in group settings
• Maintain accurate data entry and documentation for all fleet operations and partner interactions
• Provide ad hoc or consistent support for Lyft Wheelchair Accessible Vehicle program or Disney Minnie Van programs as needed
• Be adaptable and thrive in a fast-paced, ever-changing environment

Experience & Skills:

• Bachelor's degree or equivalent relevant work experience
• 1-2+ years of experience in operations, customer service, account management, or related fields
• Strong problem-solving skills with the ability to tackle tough business challenges quickly, creatively, and effectively while gaining stakeholder buy-in
• Proven ability to prioritize multiple competing tasks and projects by assessing urgency and importance
• High energy with an outgoing personality—you enjoy building relationships and working with people
• Excellent verbal and written communication skills with extreme attention to detail
• Ability to take direction and feedback, and proactively seek support to successfully complete tasks and projects
• Proficiency with G Suite tools (Gmail, Google Docs, Google Sheets)
• Comfortable with technology and able to learn new systems quickly
• Basic SQL skills preferred but not required
• Nice to have: Experience in the livery, black car, fleet management, or transportation industry with existing industry connections

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

This role is fully remote in Chicago, candidates for this role must be based in the Chicago metro area. #Remote

The expected base pay range for this position in the Chicago area is $21.94 - $27.42, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.